Nan Yang Royal Hotel

沒有窗戶的房間，稍劣！ 整體滿意的！

第二次入住了, 上次攞房時前枱總是找不到我的預訂, 不聽人提議用英文名字查找, 搞了半小時. 今次我強調是用英文名訂房的, 不用一分鐘就找到. 房間整體很好, 景觀就沒有, 隔音不太好, 還好鄰房很安靜, 就是床頭按電制的聲音也聽到. 自助早餐一般, 食物雖然有火熱着, 但在面的還是冷的. 服務員很幫忙, 借電話充電線很快送到.

給回鄉証前台查找訂房時就只用中文名字查, 多次叫他們試用英文名字查也聽不進去, 訂房訊息給他們看(有訂房編號), 總說找不到, 又找酒店銷售部, 又叫我找訂購商, 最後花了差不多半小時, 再問我拿確認訂房訊息來看(已看了多次), 才驚覺訂單是用英文名字訂的, 就立即找到. 唉! 只自顧查找, 不聽人說, 早跟他說試用英文找就是不理會. 除此之外, 酒店卻非常滿意, 乾淨整潔, 寬敞舒適, 自助早餐也很不錯. 就是碰上交易會開幕, 酒店很多人, 吃早餐時找位置也較困難.

Good

Not bad, but there's a ammonia smelling from toilet and spread into bedroom :(

It is a great hotel with nice room and great food.

退房時東西遺漏在酒店，房務員不反應給我們，氣死了！！

房間太暗,但整體滿意

飯店位置便利，就在天河公園旁。 櫃台服務員不是很專業，甚至找不到我的訂房記錄。還沒聽過hotel.com!!我以為被騙！ 我訂三人房，房間裡面只準備兩人用品也沒加床！ 還硬要多收加床費！這些應該在我網路訂票都付清。 早餐普通，沒有特別好吃，菜式少。 退房時候還硬說杯子有裂痕&湯匙少一個為由要扣押金。實際上飯店並沒有給我們齊全的用品。 衛生方面普通。 雖然地區不錯，但服務很糟！

es un engaño lo que ofrecen a lo que dan no esta bien la habitaCIÓN Y ES ANTIGUO EL MOBILIARIO

Albergo di media qualità, il prezzo pagato imposto dal bisogno di camere durante la fiera di Canton. Niente di particolare anche se non ho riscontrato nulla di negativo, solo tanta mediocrità. Non ritornerò.

I don’t normally leave bad reviews. And honestly wasn’t horrible however it was definitely not a 4 star. Guess for the price tho what did I expect? Should at least change to 3? I don’t even know. Rooms smell really bad like mould.

Very unique will stay again great service very kind people beautiful scenery

Otelin havalimanindan servisi oldugu yaziyordu, tercih sebeplerimizden birisi buydu ancak Guangzhou'ya varip oteli aradigimizda boyle bir hizmetlerinin olmadigini ogrendik. Bunu havalimaninda ogrenmis olmamiz cok buyuk talihsizlik, hem gidis hem donus icin taksi tutmak zorunda kaldik, toplamda 100 USD civarinda hesabimizda olmayan bir taksi parasi vermemiz gerekti.

This was a very bad experience. I was travelling a lot week I arrived at this hotel, looking forward to a good sleep. I was wrong for expecting good service. The photos of the rooms are far off from what the rooms actually were. Most people would agree hotels often dazzle their photos to make themselves appear more attractive, but this was worse. The interior of the room was filthy. My room in particular, 1103, has a horrible toilet stench to it. There is even an exhaust fan in the bedroom itself, not that the smell could go away. The staff at the front desk if not useless, are rude and unprofessional. There were two girls that I could not understand at all what they were trying to say half the time, even though I spoke fluent Chinese. These girls have NO passion at all for their job. It seemed as though they were doing me a life favour the entire time, and I was very put off by their lack of service. Their faces often expressed FRUSTRATION at me. I had to print something off from front desk and ask for their help. They told me they could not download the .PDF document. I said that this is impossible, and .PDF documents can be downloaded and printed easily. She denied this. I told her to show me the screen, to which she moved it towards me about an inch, and then told me that she couldn't move it anymore. I asked if I could come around the counter and have a look, she refused. Told me to go to a printing store. This was shocking. Never will I recommend this place. So bad.

Ubicado en una buena zona, segura. Hotel normal pero buen desayuno y atención.

객실만 크고 깨끗

The food was good. The staff tried their best despite of their poorly spoken English. The room smelled really bad and had black mold up to 4 feet high that made me sick. The wallpaper was cracked and peeled at the bottom and I couldn't change the room. I will never stay at this hotel again.

So different from the pictures seen at the website. Smell terrible due to uncleaness and day time noise due to the construciton of subway across the road. Mosquito come out due to uncleaness and window open.

שלחתם אותי למלון בשיפוצים. אישרתם הזמנה ללא ידיעת המלון! לא שהינו במלון ולו לילה אחד! עוגמת נפש גדולה...ובחוסר ברירה הזמנו במקום מלון יקר יותר ומרוחק יותר.....