DoubleTree by Hilton Southampton

Restaurant staff very friendly but food quality poor

Okay

Clean hotel but no entertainment and nothing to do

Lovely Room and great comfort apart from the shower that was lukewarm.

Booked well in advanced and they put us in a handicap room. Would not allow us to move to another room because it was fully booked. Like I said we booked 6 months in advanced.

Hotel, has limited parking, so once your booked in your there unless you use taxi in to town. Staff are friendly, room is clean. Dinning is limited menu, chicken burger was good. Only fault was, we asked for omelette for breakfast twice and after 25mins we gave up waiting.

Friendly staff and good service. Rooms are a good size and very clean. I don't think it's right to charge for parking though, it should be part of the rate when you're staying.

OK for a one nighter but nothing special. Breakfast was crowded, a bit chaotic and rather ordinary food. Dinner the previous night was bland.

Hotel had potential, lovely big room and very spacious reception, bar and restaurant. Negatives, our room was for 2 adults and 1- 17yrs old. we only had 2 towels, 1 cup, no english tea bags and only 2glasses. I was impressed the gym had a Peloton bike, it was a very old model but that didnt matter. No clean towels in the gym just a over flowing cupboard of used towels or not even paper towels avaliable. The barman was fantastic, great asset to the team, very friendly and went the extra mile. Unfortunately the beer tap wasnt working or we would have stayed for a few drinks. Breakfast was well worth it. Plenty of choice and well laid out. The car parking spaces are tiny! Overall, happy with a stay. Just a few annoying little let downs.

Friendly and helpful staff on reception. Room was very clean and tidy.

Check in took ages approx 15 mins per person

Good

Clean and very comfortable Great breakfast Lovely staff Towels not ready due to washing machine issues No regular tea bags or coffee, drinking water in room just earl grey Disappointed that we had to pay an additional£7.50 for parking

Receptionist I’m sorry I didn’t catch her name was very helpful with everyone’s room problems. Mine was lacking the QR code needed for room service, a previous guest or even before them had scratched the code so it was not scannable. Room could clearly benefit from a backup QR code somewhere else in the room on the back of the door. The two men working the bar were also helpful in me placing my room service order. Unfortunately the person whom delivered the food to my room was unwilling to enter the room with the tray and promptly handed it over to me, using a walking aid I precariously placed the tray on the suitcase table. Unfortunately the food was disappointing. I didn’t stay for breakfast so can’t comment on it. The next day I managed to flood the bathroom when using the shower, problem with the drain I’m guessing. The shampoo and conditioner were placed outside arm’s length from shower seat and above normal wheelchair height. Housekeeping had forgotten to replenish the towels in my room when I arrived, and were promptly replaced without asking within I guess 1hr of moving in. Venue had changed extensibly since my last visit of which I had fond memories. Somethings felt cheap and others for example the staff went above and beyond what was expected.

Having paid a premium rate it was outrageous to have to pay an additional fee to checkin an hour early for a room that was already available. The bathroom was so small the door was impossible to shut unless you stood in the shower. It is also very disappointing to have less than mediocre sandwiches for lunch in the bar as the restaurant was not open. How this hotel gets a Double Tree moniker I have no idea. We will never return to this hotel, or use the brand again.

Just as expected

Wonderful hotel and beautiful rooms ina quiet section of Southampton. Easy transportation options to the cruise port. Highly recommended for overnight stays.

Not bad

Nice property

Like to have a bus stop to go downtown. But the stop for the reurn is dangerous. The property has a good location.