Lea Marston Hotel

Hotel needs major refurbishment and staff need training in simple things like giving out information on arrival. Do not book this hotel, rooms cold, beds awful, noisey

The reception staff were great and we couldn’t fault them but we were really dissatisfied with the lack of care that we experienced. When we arrived there was only one towel in the room despite there being 2 of us on the booking, there was pen scribbled on the head board and there was two pillows on the bed without pillow cases, it just seemed a little unwelcoming. Not taking away from the reception staff as they were kind and friendly but wouldn’t go back purely for the reasons I’ve previously stated. I hate to write a negative review but I really was disappointed in our stay after looking forward to it

Excellent ⭐️

Room clean, Staff friendly Breakfast, best hotel stayed in for catering for g/f coeliacs

staff are amazing

Cold shower ran cold. Room service took over one hour and was delivered without cutlery

The men’s locker room was a disgrace, all lockers were broken, it was dirty and tatty

Very nice spa, and pool, park was great as well.nice driving range and golf club there as well

We the osbourne it was lovely very clean and the staff over and beyond to help make our perfect thank you to them

Comfy and clean. The staff were generally very friendly and helpful the only two small things that could be better were the tv controller didn't work properly and there was no USB charging sockets so i had to ask reception to charge my phone (who were more than willing).

Hotel is aged and in need of refit of changing room area and pool area along with the rooms.

Excellent

We stay here frequently because it’s just the best hotel around for service and quality rooms with a guaranteed great nights sleep Rachel is a credit to lea Marston and she looked after us from check-in to departure . It’s always lovely to see Mo who always goes above and beyond to make your stay welcoming . Thats for another great couple of days stay will see you soon .

The spa was really good especially the jacuzzi was amazing

Very noisy in room 3, which is on the central corridor. Everyone leaving the bar would loiter around and I had to ask them to move on as they kept waking my daughter up. Food was nice and breakfast good. Shower was very nice. If it wasn't for the noisy in the corridor it would have been OK. We paid highly for booking in advance, on the day was over half the cost.

Was great reception staff booked i. Went very well we was booked into half board basis as was only option when booking which eas fine till we found out when we went to pay for drinks it was on a contibution towards dinner of £25 have stayed in many a hotel all around the world half boatd means even meal and breakfast nothing on menu saying what you could have or was extras so feel a bit ripped off to be honest but staff was all pleasant enoigh would i stay here again i don't think so

The photos look great but in reality it is rather shabby. I was seated in the bar restaurant and then left for 40 minutes until I had enough and went to the bar to order !

Fabulous for a brief overnight stay to break our long journey from the South West to the North East. The facilities looked fantastic but sadly didn’t get chance to make full use of these as it was a flying visit for us. Will definitely stay again and hopefully get chance to enjoy the dining and spa experience next time. Good convenient access from M42, the grounds around the hotel were very pretty, the room was spacious and comfortable. Easy parking, pleasant, helpful staff. Everything was perfect for me, the only negative was that my daughter and her toddler prefer a bath, so they were disappointed that it was only a shower.

Superb all around staff lovely, rooms and pool/sauna/steam room were beautiful

Not sure what the cleaners were thinking. They made the bed but on walking into my Superior Room immediately noticed bin not emptied, used cups, stained towel. Mesh curtain liner was strewn over chair with plastic fixings on window sill. I tried calling reception to ask for a room change. There was no usual call 0 for reception. No phone instruction at all, so I tried 0, 9, 1 etc but nothing. Car park full, clearly busy and yet one person on reception. Why? Showed video on my room and was given key to next room. Unpacked belongings then noticed noisy air con this, despite being switched off. A second longish walk to reception. Oh I can give you a quieter room. Why didn't you do that before? Third room. Air con was newer but after unpacking again, I noticed it made noise coming on and off despite being off on my wall setting. I knew this would disturb sleep. Back to reception. Your phones are not working. And I do not want to hear air con systems feeding other rooms. I chose the hotel thinking it would be peaceful surrounded by golf course. Windows open and you hear road noise. Receptionist came back and said I could have the Balmoral Suite. Off we went to room number four. Thankfully no air conditioning. But, this was a dated poor quality room. Balmoral in name only. I missed opportunity to use spa or order food due to time spent. Road noise prevalent. Woken at 6.18am with groundsman going up and down presumably on lawnmower. Full refund given. No sign of manager.