Mercure Sheffield St Paul's Hotel & Spa

All good

Good

地點很靠近火車站，房間也很大，服務也還好。

The location of the hotel is superb! Spa area is quite dirty. Floors dirty, rubbish left around, empty drinking cups littering the water area. Sadly the steam room had a musty smell and didnt feel safe to use. They did provide a towel which was a positive. Nice little swimming pool too. Joe on reception was ok. Didnt offer a very personal service on check-in. Took a phone call whilst checking us in, 'Eva' I think? You know what they say about first impressions?

Terrible stay. Upon arrival we had to wait to check in. No greeting, no explanation, just a key handed over by an unfriendly receptionist. Absolutely no sense of hospitality. The room was far from clean: stained bedding, mold in the bathroom, and a damaged wall. The phone didn’t even work, which meant I had to go to reception in the middle of the night when my friend became sick. The staff showed no empathy at all, even laughed at the situation, and said cleaning could only be done the next day. When it finally happened, it was careless and far below any acceptable standard. The spa was completely unusable due to the overwhelming smell of mold. Unhealthy and unsafe for guests. Staff were unfriendly throughout no explanations, no assistance, no interest. At check-out, not even a “How was your stay?” just taking the key and saying “bye.” This property claims to be pet-friendly, but honestly, I wouldn’t recommend it even for pets. It was dirty, unhealthy, and completely disrespectful to paying guests. In short: this hotel is a disgrace. We demand a partial refund and strongly advise others not to book here.

Amazing value for money.

Really nice hotel in a great location. The staff were really helpful as well.

Rooms slightly tired but everything clean and great location

Excellent staff. Food needs improving a bit

We had to change rooms three times

Rooms are looking tired.

Room not vacuumed - apology and drink voucher. Privilege room only 1 bathrobe. Asked for another robe and 2 pairs of slippers Mouse ran under my table at breakfast. Seated at other side of restaurant. No apology or empathy. Environmental guy came in and removed a black box mouse trap from a nearby covered table and checked it then put it near first table we sat at. I have a photo of that happening . Been here many times over the years but I have more issues I could mention.

Rooms clean but a little tired and basic. Facilities were great.

Lovely - ignore the bad reviews

Lovely hotel right in the centre of Sheffield

Spacious rooms, very friendly staff. Convenient location!

Room was clean and comfortable and staff were very friendly

The rooms are very tired and in need of a revamp. Toilet didn't flush properly, fridge didn't work, furniture was old and faded and the bed mattress was hard and springy.

Excellent city centre hotel

Great city centre location, comfortable rooms and friendly staff. Really enjoyed having the gym and spa facilities on site, and facilities were in good condition.