Hotel Duca d'Alba

Hot water In bathroom is not hot enough

Part 1 - My wife and I are regular customers. This was our fifth stay at the Duca D’Alba Hotel, from May/11/2025 to May/13/2025. As soon as we arrived in May/11, we checked in and went to our room. Immediately after we got in the room, and before we went outside to walk, we put all our assets in the safety box, namely US$685.00, EU$560.00 (balloon ride in Cappadocia) and EU$3,820.00 (travel agency in Cappadocia) and etc. On Monday evening, May/12, after dinner, around 9:00 pm, my wife checked all items, and she realized the EU$560.00 were missing. I immediately remembered my friend in the evening of Jan/24/2023, first day of that stay; in which he called me and said that he had put EU$4,000.00 in the safety box and, from that amount, EU$500.00 were missing. I thought to myself, why would someone take EU$500.00 instead of EU$4,000.00? Nevertheless, we went to the lobby and reported the situation. The receptionist told us the same “why take EU$500.00 when you can take the entire amount?”. In fact, I thought he had made a mistake and told him that maybe he’d spent the amount somewhere and forgot about it, to which he replied he was not crazy and knew the exact amount he’d locked in the safety box; he got pissed and did not talk about it again. To me, his story, at the time, was complete nonsense. Why would someone take EU$500.00 instead of EU$4,000.00? I really thought he’d made a mistake. However, now, it all clicks. Is there a theft scheme inside the hotel?

The room was clean and comfortable however, the window views were of other buildings so natural light in the room was dim. The location was excellent in terms of availability to restaurants and walking distances to the Coliseum, Trevi Fountain and Pantheon.

It was close to most attractions and shops.

Shame! The hotel offered us a room and the bathroom door frame was only held on by nails - after using the door a couple of times the frame fell off and nails ripped my blouse! The shower did not drain and flooded the bathroom. The hairdryer was held on the wall by double sided tape and did not work well. No water was offered to us. Breakfast is awful! The eggs are so old and dry you cannot eat them. The receptionist was grumpy and rude. The general manager was kind and helpful, he moved our room and offered us free breakfast - even though we decided against eating it. But our room was much nicer. We had a supply of water and a fully working shower and hairdryer!

The hotel was clean, and the staff was friendly and helpful. We had a room with a private balcony, which was great. The hotel was very cute and nice. There were many stores and restaurants right outside the hotel. We would recommend this hotel to friends and family.

Clean room, amazing location 5 minute walk to the colosseo, and very friendly staff

Room cool. Staff extremely nice and friendly and helpful. Such a pleasant place to stay. Around around is a little run down but it is a real neighborhood. Three blocks from the colleseum. Highly recommend.

We were put in the annex. This was a small grubby house close to the hotel but the rooms were minimal, 25 steps before you get to the lift. The view was awful, some locals also lived there so they put bikes across the stairs to avoid hotel guests going up to their floor. It was more of a young persons bedroom you’d expect to find at a youth hostel BUT the cost was exorbitant for what was available. I think Expedia needs to take a look at what is available in the annex and not just look at the hotel facilities, which we never saw, by the way, we were just shuffled into the annex immediately. It was very very disappointing and expensive for what we got.

Hotel was very nice, very clean, staff was a 11 out of 10 when it comes to customer service. The room I booked was extremely small, the pictures on Expedia were not very accurate and that was the only bummer for me. And I wish there was an option to see whether the rooms had any kind of window with a view of the streets as it's very cool to people watch from your hotel room. Our room had no view at all of anything but a brick wall lol. But the shower was a REAL sized shower and not one of those corner closet showers so that was very nice. Bed was very comfortable although being 6ft tall my feet hung off the edge a bit lol. VERY quiet room, GREAT air conditioner and the location was soooo close to everything. 8 minute walk to the colosseum , food and stores everywhere below the room so it was great overall. Just know that the cheaper priced rooms are extremely small. I would still book here again though.

Perfect location from Roma. Clean rooms and friendly staff

I had a great time in Rome and this hotel is excelent. Location super good, staff very attentive and nice.

The staff and the area was amazing. Many great little restaurants nearby and very close to the Colosseum. The staff was also very kind and helpful. Would definitely recommend.

Close to everything that mattered

Friendly staff, clean quiet rooms. All the main attractions in walking distance, the walk back from the vatican makes you appreciate the excellent air conditioning! Thaks for a great stay

Great location. Clean and quiet room considering the location. Only beef was the room we were assigned was kind of a bait and switch. The picture was not even close to the actual room. Aside from tjat great 1 night stay

This is in the heart of all the major sites in Rome. The staff help with getting taxi's and gave tips on how to get around.

Localização excelente.

Hotel had some problems

We needed a budget friendly yet comfortable & clean hotel in this specific location. This hotel is a hidden gem. The entire staff is friendly, helpful & eager to help make your stay enjoyable. I had a typical double room while my friend had a single room that, while tiny, had the needed amenities (although the safe in her room did not work). Neat and tidy, spotlessly clean and quiet, considering the neighborhood. We did not opt for the breakfast but saw that it had a nice variety. The only negative is the area tends to attract a mildly unattractive element of squatters or vagrants; they camp out on the steps adjacent to the hotel's entrance. That could be off-putting for some people. But there are plenty of places to eat and drink right in this area and it's very convenient for getting around (Colosseum is in walking distance) plus there are multiple stores, shops, pharmacy, etc, right there. Although located on a side street off the main road (via Cavour), our transfer vehicle had no issues pulling right up to the front door to collect us for the airport. I would recommend to anyone looking for a very nice accommodation, at very attractive prices, for a few nights. Rooms are smallish, even my double and, as I said, the solo room for a single traveler is very compact; so bear that in mind. You're not getting the spacious room that American's tend to expect; you're getting a clean and comfortable boutique hotel with an excellent staff who value you as a guest.