Hotel Hillarys Shinsaibashi

前台服務很好，房間清潔糟透了.

地點很棒品質佳

去心齋橋行街超方便，附近好多平，貴餐廳，可以話旺中帶靜

離個景點距離都蠻方便，離沒多遠都有地鐵站可轉去個地方⋯

地點非常好，離心齋橋商店街步行約2分鐘，離心齋橋站6號出口3-4分鐘。附近就有全家，還有非常多餐廳，不用怕餓肚子。櫃檯服務態度不錯，大廳下午有迎賓飲料(茶和咖啡)和麵包可以享用，麵包非常好吃，很推！房間很小，行李箱很難打開，不過只是睡覺的話還是夠用的，麻雀雖小五臟俱全，很可以。廁所內有浴缸，且浴缸夠大，晚上玩回來泡一下很不錯。床很大，也很好睡，只是枕頭太軟。一進房間就看到地上有垃圾，應是前一位房客留下的......讓人在意，那麼明顯的垃圾居然沒清掃掉，讓人留下不好的印象！13樓有大裕湯，但是沖洗區只有4個位子，晚上人多要裸身等待，比較尷尬，建議早點去就不用排，泡完吃一根免費的冰棒超舒服！整體來說還是不錯的旅館，還是很喜歡。

我覺得住宿方面，空間很大，睡得很舒服。地點很好，買東西很方便。可以改進的地方是早餐部分，希望每天菜色可以多一些變化，不然很容易吃膩。謝謝您！

Good

The hotel’s location is very convenient. It is close to the Shinsaibashi subway station, and there are many places to eat and shop nearby. The room is clean, comfortable, and quiet. The bathtub is spacious. I would love to stay here again.

溫泉像放大的浴缸，除了房間裡的毛巾，沒有多任何毛巾及乳液，洗澡處只有四個位置，還要處處等待

客服英文不能溝通，但現在翻譯很方便不是大問題，親子友善環境並不優，沒有小孩的拖鞋及浴衣，飯店位置距離風化區太近，每次回飯店都會看到路上有一群人在拉客，飯店離地鐵也是有一段距離。這可能是無法改變的問題，但客服還是非常的親切。

酒店地理位置好，但房間設施較舊

Our family enjoyed staying at The Hillarys Shinsaibashi. Staff services were excellent at the Front Desk, Housekeeping and in the breakfast room. Mr Kim, Ms Otsuyama and other Front Desk colleagues were always pleasant, helpful and attentive to customers needs. We plan to stay again in our future trips. Thank you !!

整理感覺非常舒適愉快！！交通非常方便 隨時能休息逛街

舒服、地點方便

酒店位置非常好，位於心齋橋中心點，無論購物或往來機場都非常方便。 雖然只是3星酒店，但無論前堂職員或者房務員都盡心服務。 價錢優惠，服務一流，值得推薦。

離捷運站非常近，且有泡湯設施，除了房間有點小之外其他一切完美，特別是早餐有進步！

地点放便，房間比正常其他酒店稍大小小，酒店大堂有咖啡机免費咖啡提供，有時更加提供迷理麵包。

很安靜、隔音很好、有浴缸可以泡澡、13樓也有溫泉可以泡唷！ 加上地理位置非常方便 臨靠心齋橋 飯店周圍又有好吃的餐廳 很推薦來住宿體驗看看

Firstly, I would like to commend your establishment on its excellent cleanliness, convenient location, and overall comfort. I am a frequent traveler to Japan and have had several enjoyable stays across various hotels in the country, including through the same booking platform I used for my reservation at hotel.com Each time, I have been deeply impressed by the courteous and professional service typical of Japanese hospitality. However, during my recent check-in at your hotel, I do not recall being informed of the 10:00 a.m. check-out time, and as most hotels in Japan have an 11:00 a.m. check-out policy, I was under the impression that I had more time to prepare. At around 10:10 a.m., I received a call from a staff member who informed me, in a rather impolite manner, that I was already late for check-out and would be charged a 1000 Yen penalty. Although I explained that I was unaware of the 10:00 a.m. requirement, I felt that the staff member did not believe me and insisted that I come down to pay the fee. I have no issue with adhering to check-out times and paying any necessary fees when rules are clearly communicated. However, I felt that the interaction was handled in a way that did not reflect the warm hospitality I have come to expect in Japan. Despite paying the fee, I left with a sense of dissatisfaction regarding how the situation was managed.

有公共浴場很不錯