The Gran Resort Elegante Shirahama

有露台,景觀靚 設施比較舊,但是可以使用 大浴池有幾個池,不錯 最後一日走時遇到海嘯警告,职員俾左两個電話叫自己打電話去明光巴士同的士公司,對於語言不通的,冇咩用。又冇房可以續住,最後book左另一間酒店,拖住行李步行過去,便利店冇開, 冇食物,又餓又攰。

景色優美，舒服！

刷牙用紙杯，完全不環保

The air conditioning should be improve, it’s very hot at night time.

服務態度很好。房間空間很大，陽台可看到白濱沙灘。

酒店接待處職員態度非常好，樂意解答問題，亦都主動提供協助

The hotel rooms are facing the Pacific, the famous white sand beach and the public beach hot spring, very convenient. There are five hot spring tubs in the hotel, very relaxing to enjoy the hot springs inside the hotel. The only complaint is the room is so hot, we sweated even without the quilt. Anyway it is a nice hotel and friendly for families with young kids.

位置方便，地方清潔，工作人員有禮

good view

Amazing experience in this hotel. Stunning landscape from balcony and tasty Breakfast. Only a little rigid on internal procedure (ex breakfast slot and flexibility on it if you must depart earlier but experience it was excellent.

Nice place to stay

スタッフの対応やお風呂は最高でしたが、プールにゴキブリが浮いていたのはがっかり😔 プールをもっと清潔にしてくれたら毎年利用したい。

受付や従業員が外国人が多いと口コミにあり事前に把握してたので全く抵抗ありませんでした。 プールは古いし小さいし別料金なので利用しませんでした。 朝食がとても美味しかったです。お盆期間なのにお得に泊まれたし満足です。

プールは追加料金かかります というか、会員制のホテルなので プールも遊ぶ感じのプールじゃないみたいです カラオケは一部屋だけあり、空いていたら借りれる感じです(別料金) フロントスタッフは外国人の方がほとんどですが 日本語も対応も丁寧でした

I was really displeased with this hotel overall. It looks much nicer in photos than it actually is. It is also not properly described in Expedia. I booked a Japanese Bedroom because it looked very pretty. I discovered that the room did not have a shower. On the Expedia info site there is clearly an icon for shower and it says bathroom. This was a huge problem and the staff was not willing to help at first. They also told me there was an additional fee to use the pool and it could only be used from 9am to 12pm! This was not mentioned anywhere on the Expedia booking page. I was very upset but the pool did not look nice. There are public showers in the Onsen but they require you to be naked in public which is not something I can or will do. Finally after we had already checked in unpacked in our room, a staff member told me they had a room with a shower become avaliable. He did not offer to help move my bags or anything so I got a cart, repacked my bags, and moved from the 10th floor to the 4th floor. The room was old, grungy, and there was obvious water damage and a foul smell in the bathroom. But at that point I was not going to complain. We were only there two nights so I decided to deal with the room. There was a balcony with a fantasitic view of the beach but no chairs. The breakfast was good. A few of the people working the desk were very kind, one arranged a taxi for me. Hotel is a long uphill walk from beach but there is a bus stop close. Not many restaurants close.

Our room smelled like cigarette, likely because it's just above the smoking floor. They were eventually able to move us to a higher floor which didn't have the same problem

スタッフの方も親切で、すごく対応も良かったです。

朝食ビッフェは海を眺めながらとても優雅なひと時で、大浴場も綺麗ですし日常から離れてゆっくりとした時間を満喫できました！ 　ありがとうございました😊

温泉がとても良かったです

お部屋すごくキレイで、ベランダからの景色もすごく良かったです。お風呂もサウナや露天風呂大変満足でした。子供も大喜びでした。