THE KNOT Hiroshima

good location

This was the worst hotel experience I’ve had in over ten years of traveling to Japan. I stayed from August 8–13. At check-in, the staff said I could schedule one full room cleaning. I chose August 11, and it was written on my key card sleeve. Aug 9: Only the bin was emptied. Bagged recyclables placed beside it were ignored. Aug 10: Same issue—only the bin cleared, while two days’ worth of bagged trash and recyclables remained. When I asked, the front desk only replied that housekeeping removes trash inside the bin, offering no help. Aug 11: At 11:30 a.m. I returned to find only the bin emptied and towels changed. I complained, and the front desk promised full cleaning later. That night, still nothing. When I complained again, they admitted housekeeping cleaned the wrong room. As an apology, they offered either an upgrade to a larger room or extra drink/snack coins. Both were meaningless—after three nights with luggage unpacked, moving was inconvenient, and we don’t drink. I refused both and asked for trash removal and a proper cleaning the next day. Aug 12: The room was finally cleaned. But another problem: a package delivered to the hotel showed “signed for,” yet the front desk said it was never received. Even at checkout, it was still missing. After this, I will never book or recommend any hotel operated by this company. Staff training and service quality must be seriously improved.

I like my view of the room

飯店位於本通等市中心的吃喝玩樂近，廣島城、紙鶴塔、和平公園、原爆圓頂皆在附近步行遊覽；另回國到市公車中心搭機場巴士走路拉行李僅10分鐘的直線距離。飯店 KnotHour代幣免費在頂樓酒吧兌換各式飲品及點心並欣賞夜景。

CP值超高

The attitude of the Japanese female receptionists at the hotel was generally poor. Despite two of us checking in, we were only given one room key. When we asked for an additional one, the receptionist clearly looked displeased and mentioned a 3,000-yen fee if the key was lost. Daily cleaning required an extra charge, yet the carpet had large, visible stains. The staff responsible for replacing towels and collecting trash each day didn’t do their job properly. For the price we paid, this level of service is completely unacceptable.

Superbly small room, without working table. Only 1 day cleaning service for my 5 days stay. Ask the guest to pickup the items downstairs by themselves.

very impressive hotel .....

The hotel staff are nice and friendly, rooftop bar is chilled. Everything here is tidy and clean

頂樓酒吧出入複雜，連續住宿房間沒有協助整潔，只單純換毛巾及垃圾桶，早餐選擇性偏低，沒有中式或日式早餐 ，希望飯店能針對連續住宿加強環境清理

環境乾淨,早餐好吃,服務人員親切,地點也很方便!!

有設計美學的飯店，14樓可以享受飲料、欣賞夜景

員工服務親切

Very good

飯店設計感濃厚，房間寬敞舒適，地點好，唯一不滿意的是浴室熱水溫度不穩定

地點方便, 走路可到商店街, 早餐就是1F餐廳可以自費或是附近吃, 咖啡美味.

CP值高

おしゃれなホテル！ ルーフからの景色がきれい。 スタッフは英語が堪能。 部屋が大きい。

Great hotel and location.

チェックインの際、早めに着いてしまったのですが泊まらせていただく部屋の清掃が終わっているということですぐに部屋に通していただけて助かりました。部屋に用意していただいていたペットボトルのお水が飲みかけのもので少々怖かったですがフロントの方が新しいものを部屋に届けておいて下さり親切でした。チェックインの際にいただいたコインで夜お酒を飲んだり楽しい時間が過ごせて良かったです。また広島を訪れることがあれば利用させていただきたいです。ありがとうございました。