BYPILLOW The Citadel

沒想到櫃檯和房間都是位於巷內三樓，但整體除了隔音較差，電梯很小，其他大致良好，接待小姐和善

we stay interior room, price is lower and valuable!

Quarto extremamente confortável, limpo, recepção atenciosa e gentil, hotel extremamente bem localizado, podendo ir aos principais pontos turísticos andando, mercado próximo.

Excelente ubicación e instalaciones, la única cosa es que el agua caliente

I love the location of the property and the room is very spacious, very clean. The only thing that I don’t like is the check in time. Nobody is at the property. After 14 hours of flight you want to check in. But nobody is there until 2:00. So we just waited about 5 hours iand it’s freezing. And one more thing at night there is no hot shower. I already complain about it Still water is cold during the night times

The room is kinda of smelly (probably a smoking room)

Habitación ideal. Pequeña pero con todas las comodidades y excelente ubicación.

Todo excelente

Perfect!

Really service minded staff

Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny

According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad.

部屋は広く、観光地にも近かった。、

Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again

Respa oli oven takana, hetki meni löytää se. Ystävällinen henkilökunta ja siisti huone. Kahvi/tee ja pullovesi sisältyi huoneeseen. Hotelli rauhallisella paikalla

A hospedagem se concentra no segundo pavimento de um edifício antigo, com quartos renovados. O quarto nos surpreendeu positivamente pelo tamanho, com antessala e sofá no quarto. A jarra que disponibilizam para água quente é ótima para o inverno. A localização central é muito boa, em viela tranquila.

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.

Excelente recepción, da consejos

Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.

El hotel está muy bien ubicado, pero la realidad del lugar no corresponde con las fotos, que muestran un espacio mejor conservado. Cuenta con pocas habitaciones, situadas en el segundo piso de un edificio en muy mal estado. El piso estaba pegajoso y, tras caminar unos pasos en calcetines, estos acabaron negros, lo que sugiere que no estaba realmente limpio. La regadera tenía mucho moho. Llegamos muy tarde para el check-in, pero, habiendo leído comentarios de otros huéspedes, informamos al hotel con anticipación. Nos enviaron un código, pero era incorrecto y no abría la puerta principal. Por suerte, alguien pudo ayudarnos, de lo contrario, nos habríamos quedado fuera. Recomendaría este hotel como alternativa a un hostal, pero no me hospedaría aquí de nuevo. Sin embargo, el personal siempre fue muy amable.