Ocean Edge Suites & Hotel Colombo

too much noisy at night，also too wet because close to the sea

这本来是一个长故事，但每每想起都让人恶心，所以下面简短地说说： 2019/01/31 早上0635到酒店入住，前台查找很久预计信息，入住信息确认后，提供房卡并安排人员引导入住... 房间是狭长的套间，房间里有一种莫名的气味，让你很难在房间里感觉到舒适... 酒店有餐厅，健身房和室内泳池，但仅仅只有表示有；预订信息里写着包含早餐，但餐厅一早并没有服务提示，，也基本无人用餐，所以放弃；健身房的空间，少有的设施，无法转身的空间，还不如去海边跑跑步；泳池不比浴缺大多少,所以... 2019/02/02，上午1035计划火车Colombo到Kandy, 收拾东西准备Check-out时，房间门在未敲门及问咨的情况下并打开，发现有人后，未表示歉意后又关闭..0930前台check-out，前台给出一份Early Checkin的账单，表示非常惊愕，告之对方，这个账单在Checkin时，没有任何人对于入住时间可能会费用，做出说明或提供账单签署，这种行为是非常不专业的；并且Hotel平台上显示酒店入住时间是24小时；前台打电话给酒店预计服务本地市场人员，电话中再次向对方说明，酒店方事先未说明，事后收费的行为，让人无法接受后，对方与酒店方沟通无果；前台这时叫来一位穿着休闲的管理人员，向其说明情况，对方在未表明其身份，也未事先就工作人员的不专业行为道歉的情况下，而且采用的是非沟通协商的态度，本人拒绝他的沟通后，其对前台工作人员用非常不友善的态度说“Don't let him go if he don't paid it”...这是最让人恶心的场景..如果不是行程早有计划，或许我一定会让他为他的不专业进行道歉... 在此之前，本人一直用平静的语气与对方沟通，在本人用愤怒的语气，告诉前台工作人员，我在意的不是账单，而是对方处理事情的不专业与态度，我支付了“Early Check-in”账单并离开... 如果没有经历这一切，无法想像如何糟糕.. 不专业的服务，不应该获得任何Money,哪怕他们只关心Money！

I got a very big suite, more like a one-bedroom apartment which is comfortable. The location is great. Right by the ocean. Two major casinos as well as a shopping mall, a major tea shop and McDonald's restaurant are within 10 to 15 minutes walking distance. The vehicle charge by the hotel to go to the airport is a bit high (US$25,) and the driver, who openly admitted he drove under fatigue, asked me to pay for the toll. I thought it should be included in the charge.

Very simple and clear, however the entrance is at back sheet and diffcult to find. The reception is samll and the staff is not efficienienct. I would only recommand this hotel for short stay in colombo. The room is big and the air conditioner is good too.

飯店不錯、但服務還好，有點太商業化的感覺

Good hotel

Nice place to stay

I will not recommend this hotel not worth for the money spend Except the location every thing terrible

The staff and management are excellent. The breakfast is outstanding. They have 24 hour rooms serving. The location is very central to most places in Colombo. The hotel is very safe. Rooms are very comfortable and spacious

Chambre tres sale. Staff friendly et serviable mais pas tres competent. les chambres ne resemblent pas aux photos. besoin de renovation et d'un grand nettoyage. ne vaut pas 4 etoiles et cher pour le rapport qualite prix

Took them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.

Took them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.

Took them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.

Staying with family and the place is clean and safe, Also the area is main heart of the city which is walkable to MC and near cafe shops, even malls.

The hotel is definitely overpriced! Cleanliness lacks. basic amenities like faulty air con was a put off! However, mr tushaar was helpful to move us to a better room quickly. There were dead cockroaches here and there. Though the lobby is renovated, poor flooring and dirty worn out rugs in the room corridors disappoint. The ocean view is the saving grace but the busy road in front and frequent trains passing by makes it noisy. Breakfast was decent but nothing wow!

Overall condition of the property not satisfactory. Dusty & rusty condition. Other than that friendly staff & service commendable. Food was nice. Access to transport is good. All other external amenities were in close range Value for money 80%

Extremely bad cleanness and highen concerns. Friends wishing to stay here are requested to carry their own vacuum cleaners and brooms.

Overall, I was disappointed with this property. There were some plus points: The management staff were excellent. The GM Dr. Shobhit and the manager Yusuf. They were both very friendly and willing to accommodate. They made effort to continuously improve which I appreciate. Another plus is the rooms are large which helps with large families. Also the kitchen staff and waiters were accommodating and they continuously improved breakfast. However, the property is unfortunately not up to par. The pictures online are not representative of actuality. The rooms, while large, were not clean. The rest of the property is also not clean. Looks old and worn down. Elevators are dirty. The bathrooms in the rooms were hopeless. None of the showers drained properly. My taps were loose. The bathrooms were never cleaned properly. Finally, the worst thing about the rooms is they are not at all sound-proof. Felt like the windows were made of paper. The property is in front the railway, and you will hear the trains as if they are passing through your own room. The property needs to invest in sound-proofing! The staff at the front desk are not helpful. Alifa in particular was rude and not friendly. Finally the most important part is value. The price we paid was not worth it. I could have paid the same or less and stayed in a better 5 star property such as Cinnamon Grand or The Kingsbury, or Platinum 1 Suites. Next time I would stay at those properties instead.

Overall a good experience. I would stay here again.

Pathetic.