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Emerald Hotel

酒店
7.0
/10
好
115个评论

客人对住宿的评价

Michael van
10.0
/ 10
The staff, including the restaurant are excellent. I can't say enough of the warm hospitality that was offered me throughout my 2 week stay. The hotel is well situated to lively nightime food options, walking along the waterfront, and close to town. The hotel is a little tired, but it also had its charm. Do yourself a favour and book one of the rooms facing the water - evenings on the patio taking in the ambiance are well worth the few extra $$ (versus a room with no balcony). Will definately go back to the Emerald. Thanks to the staff - wonderful!
查看翻譯
Verified traveler
10.0
/ 10
It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend
查看翻譯
Mauricio
10.0
/ 10
The owner is really nice and helped us a lot. The chinese restaurant aside is really good as well.
查看翻譯
在該地區
查看地圖
Vuna Road, Kolomotu'a, Tongatapu, Tonga

主要設施

查看更多
餐厅
Emerald Hotel is a hotel is located at Kolomotu'a.
查看更多
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Emerald Hotel周圍有什麼

Vuna Road, Kolomotu'a, Tongatapu, Tonga
發現更多地方
其他 Emerald Hotel
其他 2 Emerald Hotel

了解更多關於Emerald Hotel

Location


Emerald Hotel is a hotel is located at Kolomotu'a.

About Emerald Hotel

Savor your favorite dishes with special cuisines from Emerald Hotel exclusively for you.

With all facilities offered, Emerald Hotel is the right place to stay.

Emerald Hotel所有設施

其他 Emerald Hotel
其他

飯店服務

  • 洗衣服務
  • 大堂報紙
  • 旅遊服務
  • 婚禮服務
  • 行李寄存
  • 行李員
  • 多語言服務人員
  • 前台
  • 服務台

一般的

  • 宴會
  • 吸煙區
  • 停車處

公共設施

  • 其他
  • 餐廳
  • 保險箱

食物和飲料

  • 酒吧

接駁車服務

  • 機場接送（收費）

商務設施

  • 會議室

客房內設施

  • 電視

附近設施

  • 紀念品商店

Emerald Hotel住宿政策及一般資訊

重要提示
計劃在入住時間以外入住（例如清晨或深夜）？您可以直接與住宿安排！
  • Airport shuttle fee: USD 25.00 per person
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-in fee: USD 25 for check-in between 10:00 PM and 6:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per stay
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Included WiFi is limited to 100 MB per guestroom, per stay. A surcharge applies for additional usage.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

入住/退房時間

入住：
14:00 - 00:00
退房
前 10:00
酒店政策尚未公佈。

一般資訊

熱門設施
餐厅
入住/退房時間
从 14:00 - 00:00 - 到 10:00
Emerald Hotel的可用房間
20
在Emerald Hotel的樓層數
2
另一設施在Emerald Hotel
洗衣服務, 大堂報紙, 旅遊服務, 婚禮服務, 行李寄存

Emerald Hotel常見問題

在Emerald Hotel有哪些可用設施？
這裡有頂級設施Emerald Hotel例如餐厅 .（有些可能需要額外收費）
正常入住和退房時間是Emerald Hotel？
在Emerald Hotel的標準入住時間從14:00 - 00:00開始最晚退房時間為前 10:00
What is the star rating of Emerald Hotel?
Emerald Hotel is a 3.5-star hotel.
How many floors does Emerald Hotel have?
Emerald Hotel has 2 floors.
How many rooms are available at Emerald Hotel?
Emerald Hotel has 20 rooms in total.
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更多其他客人的評論Emerald Hotel

整體評分與評論 Emerald Hotel

其他来源 (115)
7.0
好
來自 115 則評論
清洁度

6.8

客房舒适度

7.2

服务和设施

8.4

排序方式
MOST_RELEVANT_LABEL
偏好設定
TRIP_REASON_DEFAULT_VALUE_LABEL

旅行者評論 Emerald Hotel

每頁評論數
20
40
热门评论
Karen
icon-休闲 双人入住
休闲 双人入住
8.0
/10
14 幾週前評論

Expedia Group verified review

The staff here are amazing and go above and beyond to help solve any issues, close to downtown and market, lots withing walking distance, on the waterfront
Verified traveler
icon-商业
商业
4.0
/10
16 幾週前評論

Hotels.com verified review

Overall, I do not recommend this hotel for your stay. Yes, ocean view is wonderful. That's all. Other points are not worth with its price. You should check other hotels, even if this hotel is cheaper than others. It is clean, but equipments are old enough. This hotel seems to be owned by Chinese, there are many items from China, including restaurant. Breakfast is toast with butter and jam, boiled egg, fruits, coffee/tea: too simple for the price. You should not order taxi from front: (one of )the driver seems to be a relative of receptionist, not a taxi driver. It costs 70 TOP, seems higher than usual taxi fee. The driver always use one's cellphone, sometimes without holding steering! When we arrived at the airport, the driver said nothing (such as "here we are" "thank you" "see you") and doesn't get out of the car to help luggages; just received money.
閱讀更多
sin yan
icon-休闲 双人入住
休闲 双人入住
6.0
/10
17 幾週前評論

Expedia Group verified review

Friendly staff and very helpful
Susan
4.0
/10
22 幾週前評論

Expedia Group verified review

I booked a ground floor room but didnt get it, the fridg was on the floor and it was rust only one chair next to the table one curtain which didn't cover the window, Broken shower door and broken toilet roll holder
Bennett
6.0
/10
24 幾週前評論

Expedia Group verified review

The mattress is not so fantastic (old and makes a lot of noise) and cleaning is not done routinely. They clean only on request. This is contrary to my experience in the hotels back home in Nigeria, where cleaning is routine.
KALOLAINE
8.0
/10
28 幾週前評論

Expedia Group verified review

My booking was for a garden view room & I was pleasantly surprised upon check in to find that I had been upgraded to the sea view room, what a lovely notion that was! Th
Verified traveler
icon-商业
商业
4.0
/10
30 幾週前評論

Hotels.com verified review

Hotel room is too outdated and old,some lighting no works,matress was uncomfortable, you can feel mattress springs easily. Buffet Breakfast reminder me my military service when we was on combat zone! It is just 2 slice toast,one spoon jam,one piece of fruit and one smal cap of coffee!only thing was good about Staff,they been so friendly and welcoming.
閱讀更多
Verified traveler
icon-商业
商业
6.0
/10
31 幾週前評論

Hotels.com verified review

Grande chambre mais ameublement viellot, Television et réfrigérateur qui ne marchent pas. Salle de douche correcte, à rafraîchir. Acceuil minimal, pas d'attention particulière, problem non traité (TV).
Michael van
icon-商业
商业
10.0
/10
34 幾週前評論

Expedia Group verified review

The staff, including the restaurant are excellent. I can't say enough of the warm hospitality that was offered me throughout my 2 week stay. The hotel is well situated to lively nightime food options, walking along the waterfront, and close to town. The hotel is a little tired, but it also had its charm. Do yourself a favour and book one of the rooms facing the water - evenings on the patio taking in the ambiance are well worth the few extra $$ (versus a room with no balcony). Will definately go back to the Emerald. Thanks to the staff - wonderful!
閱讀更多
Robin
4.0
/10
42 幾週前評論

Expedia Group verified review

Helaas deze keer een slechte beoordeling. De badkamer was vreselijk. Uitgeslagen badkranen, alles slecht. Moet in zijn geheel gerenoveerd worden. Wc trok niet goed door. Airconditioning in het Chinees. Een safe die al jaren uit gebruik is. Ongeïnteresseerde receptioniste en vonken uit het stopcontact, roest bij de ijskast, dit lijkt me wel genoeg er was nog meer. Probeerde manager mee te nemen maar die had opeens een belangrijke meeting en schoof het af naar de gezellige receptioniste kortom wanbeleid. Enige mooie was de grootte van de kamer en een veranda van wel 36 m2 . Alles was verder zeer outdated.
閱讀更多
Philip
icon-休闲 双人入住
休闲 双人入住
2.0
/10
47 幾週前評論

Expedia Group verified review

Over priced , the property is. Falling apart with dust mites eating the furniture , door frame are falling off. Breakfast is 7.00 to 9.00 , you should go down as the is on milk in the room the have coffee or tea not even a spoon.
Ann
icon-休闲
休闲
8.0
/10
49 幾週前評論

Expedia Group verified review

Staff was sweet.They were always helpful and professional. The only thing I didn't like was the parking spaces. Because this is also a bar &restaurant the parking spots sometimes full. We had a rental car and we didn't want to park it anywhere else but the hotel. Other then that I enjoyed my stay. Thank you so much.
Verified traveler
6.0
/10
49 幾週前評論

Hotels.com verified review

Booked the suite with my husband. The space is great with a nice big studio rokm with a couch. Balcony was large and had table and chairs for 4. These may be the only positives. The bathroom was filthy, hair left in the bathroom, the drain cover left strewn on the floor, toilet seat was too small for the toilet bowl it was literally wobbling off. Kitchenette area was sticky not wiped down from previous guests. Only provided coffee mugs, no drinking glasses. When we went down to request glasses the staff member said we couldnt have glasses and made us purchase disposable plastic cups? Charging your inhouse guests for something that should be in the room already is crazy, especially after booking your most expensive room. Continental Breakfast in the morning was great. With a lovely attentive local staff member working. Great customer service from her.
閱讀更多
Craig
icon-休闲
休闲
4.0
/10
53 幾週前評論

Expedia Group verified review

The staff were excellent but the room was not too great. TV was cracked and unusable. Tea and coffee facilities but no bottled water or milk provided. Restaurant good and breakfast pleasant. No sleep possible firstly due to there being a karaoke session from a nearby place that finally ended at 615am. Then loud talking and laughing in the corridor and adjacent room. Will not stay here again.
閱讀更多
Ilaiasi Lelei
icon-商业
商业
10.0
/10
55 幾週前評論

Expedia Group verified review

Friendly staff and excellent service
Ashley
icon-商务和休闲
商务和休闲
8.0
/10
57 幾週前評論

Expedia Group verified review

Staff was very friendly, welcoming and helpful. The A/C in the room was wonderful because it was really hot outside. The room was also very spacious. The WiFi however was weak and would go on and off. There is a Chinese restaurant downstairs for convenience and other shops and downtown are within walking distance.
Nancy
icon-休闲
休闲
8.0
/10
59 幾週前評論

Expedia Group verified review

Great taxi service from and to the airport! Hotelroom was clean and beds were comfy! Breakfast was basic but still enough for the start of the day.
Verified traveler
10.0
/10
60 幾週前評論

Hotels.com verified review

It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend
Aneth
6.0
/10
61 幾週前評論

Expedia Group verified review

They need to improve their breakfast as it gets too monotonous and boring after a couple of days
John
icon-朋友和家人
朋友和家人
6.0
/10
61 幾週前評論

Hotels.com verified review

I am a repeat visitor to the Emerald. It is in a good location, the staff are friendly, and the rooms are spacious with a comfortable bed and fridge. Hot water showers are a bonus in Tonga. The breakfast is included and comprises hard boiled eggs, toast, fruit and tea. My stay was booked for 11 nights and I payed full price 3 months in advance. Disappointingly Air NZ cancelled my return flight and I had to return two nights earlier than planned. I notified Emerald staff 48 hrs prior to departure that flights had been changed. When I requested a refund from management I was informed I would need to go through Hotel.com. Which I did. Despite several attempts Hotel.com could not get me the refund which was very disappointing.
閱讀更多
每頁評論數
20
40

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整體評分與評論 Emerald Hotel

其他来源 (115)
7.0
好
來自 115 則評論
清洁度

6.8

客房舒适度

7.2

服务和设施

8.4

排序方式
MOST_RELEVANT_LABEL
偏好設定
TRIP_REASON_DEFAULT_VALUE_LABEL

旅行者評論 Emerald Hotel

每頁評論數
20
40
热门评论
Karen
icon-休闲 双人入住
休闲 双人入住
8.0
/10
14 幾週前評論

Expedia Group verified review

The staff here are amazing and go above and beyond to help solve any issues, close to downtown and market, lots withing walking distance, on the waterfront
Verified traveler
icon-商业
商业
4.0
/10
16 幾週前評論

Hotels.com verified review

Overall, I do not recommend this hotel for your stay. Yes, ocean view is wonderful. That's all. Other points are not worth with its price. You should check other hotels, even if this hotel is cheaper than others. It is clean, but equipments are old enough. This hotel seems to be owned by Chinese, there are many items from China, including restaurant. Breakfast is toast with butter and jam, boiled egg, fruits, coffee/tea: too simple for the price. You should not order taxi from front: (one of )the driver seems to be a relative of receptionist, not a taxi driver. It costs 70 TOP, seems higher than usual taxi fee. The driver always use one's cellphone, sometimes without holding steering! When we arrived at the airport, the driver said nothing (such as "here we are" "thank you" "see you") and doesn't get out of the car to help luggages; just received money.
閱讀更多
sin yan
icon-休闲 双人入住
休闲 双人入住
6.0
/10
17 幾週前評論

Expedia Group verified review

Friendly staff and very helpful
Susan
4.0
/10
22 幾週前評論

Expedia Group verified review

I booked a ground floor room but didnt get it, the fridg was on the floor and it was rust only one chair next to the table one curtain which didn't cover the window, Broken shower door and broken toilet roll holder
Bennett
6.0
/10
24 幾週前評論

Expedia Group verified review

The mattress is not so fantastic (old and makes a lot of noise) and cleaning is not done routinely. They clean only on request. This is contrary to my experience in the hotels back home in Nigeria, where cleaning is routine.
KALOLAINE
8.0
/10
28 幾週前評論

Expedia Group verified review

My booking was for a garden view room & I was pleasantly surprised upon check in to find that I had been upgraded to the sea view room, what a lovely notion that was! Th
Verified traveler
icon-商业
商业
4.0
/10
30 幾週前評論

Hotels.com verified review

Hotel room is too outdated and old,some lighting no works,matress was uncomfortable, you can feel mattress springs easily. Buffet Breakfast reminder me my military service when we was on combat zone! It is just 2 slice toast,one spoon jam,one piece of fruit and one smal cap of coffee!only thing was good about Staff,they been so friendly and welcoming.
閱讀更多
Verified traveler
icon-商业
商业
6.0
/10
31 幾週前評論

Hotels.com verified review

Grande chambre mais ameublement viellot, Television et réfrigérateur qui ne marchent pas. Salle de douche correcte, à rafraîchir. Acceuil minimal, pas d'attention particulière, problem non traité (TV).
Michael van
icon-商业
商业
10.0
/10
34 幾週前評論

Expedia Group verified review

The staff, including the restaurant are excellent. I can't say enough of the warm hospitality that was offered me throughout my 2 week stay. The hotel is well situated to lively nightime food options, walking along the waterfront, and close to town. The hotel is a little tired, but it also had its charm. Do yourself a favour and book one of the rooms facing the water - evenings on the patio taking in the ambiance are well worth the few extra $$ (versus a room with no balcony). Will definately go back to the Emerald. Thanks to the staff - wonderful!
閱讀更多
Robin
4.0
/10
42 幾週前評論

Expedia Group verified review

Helaas deze keer een slechte beoordeling. De badkamer was vreselijk. Uitgeslagen badkranen, alles slecht. Moet in zijn geheel gerenoveerd worden. Wc trok niet goed door. Airconditioning in het Chinees. Een safe die al jaren uit gebruik is. Ongeïnteresseerde receptioniste en vonken uit het stopcontact, roest bij de ijskast, dit lijkt me wel genoeg er was nog meer. Probeerde manager mee te nemen maar die had opeens een belangrijke meeting en schoof het af naar de gezellige receptioniste kortom wanbeleid. Enige mooie was de grootte van de kamer en een veranda van wel 36 m2 . Alles was verder zeer outdated.
閱讀更多
Philip
icon-休闲 双人入住
休闲 双人入住
2.0
/10
47 幾週前評論

Expedia Group verified review

Over priced , the property is. Falling apart with dust mites eating the furniture , door frame are falling off. Breakfast is 7.00 to 9.00 , you should go down as the is on milk in the room the have coffee or tea not even a spoon.
Ann
icon-休闲
休闲
8.0
/10
49 幾週前評論

Expedia Group verified review

Staff was sweet.They were always helpful and professional. The only thing I didn't like was the parking spaces. Because this is also a bar &restaurant the parking spots sometimes full. We had a rental car and we didn't want to park it anywhere else but the hotel. Other then that I enjoyed my stay. Thank you so much.
Verified traveler
6.0
/10
49 幾週前評論

Hotels.com verified review

Booked the suite with my husband. The space is great with a nice big studio rokm with a couch. Balcony was large and had table and chairs for 4. These may be the only positives. The bathroom was filthy, hair left in the bathroom, the drain cover left strewn on the floor, toilet seat was too small for the toilet bowl it was literally wobbling off. Kitchenette area was sticky not wiped down from previous guests. Only provided coffee mugs, no drinking glasses. When we went down to request glasses the staff member said we couldnt have glasses and made us purchase disposable plastic cups? Charging your inhouse guests for something that should be in the room already is crazy, especially after booking your most expensive room. Continental Breakfast in the morning was great. With a lovely attentive local staff member working. Great customer service from her.
閱讀更多
Craig
icon-休闲
休闲
4.0
/10
53 幾週前評論

Expedia Group verified review

The staff were excellent but the room was not too great. TV was cracked and unusable. Tea and coffee facilities but no bottled water or milk provided. Restaurant good and breakfast pleasant. No sleep possible firstly due to there being a karaoke session from a nearby place that finally ended at 615am. Then loud talking and laughing in the corridor and adjacent room. Will not stay here again.
閱讀更多
Ilaiasi Lelei
icon-商业
商业
10.0
/10
55 幾週前評論

Expedia Group verified review

Friendly staff and excellent service
Ashley
icon-商务和休闲
商务和休闲
8.0
/10
57 幾週前評論

Expedia Group verified review

Staff was very friendly, welcoming and helpful. The A/C in the room was wonderful because it was really hot outside. The room was also very spacious. The WiFi however was weak and would go on and off. There is a Chinese restaurant downstairs for convenience and other shops and downtown are within walking distance.
Nancy
icon-休闲
休闲
8.0
/10
59 幾週前評論

Expedia Group verified review

Great taxi service from and to the airport! Hotelroom was clean and beds were comfy! Breakfast was basic but still enough for the start of the day.
Verified traveler
10.0
/10
60 幾週前評論

Hotels.com verified review

It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend
Aneth
6.0
/10
61 幾週前評論

Expedia Group verified review

They need to improve their breakfast as it gets too monotonous and boring after a couple of days
John
icon-朋友和家人
朋友和家人
6.0
/10
61 幾週前評論

Hotels.com verified review

I am a repeat visitor to the Emerald. It is in a good location, the staff are friendly, and the rooms are spacious with a comfortable bed and fridge. Hot water showers are a bonus in Tonga. The breakfast is included and comprises hard boiled eggs, toast, fruit and tea. My stay was booked for 11 nights and I payed full price 3 months in advance. Disappointingly Air NZ cancelled my return flight and I had to return two nights earlier than planned. I notified Emerald staff 48 hrs prior to departure that flights had been changed. When I requested a refund from management I was informed I would need to go through Hotel.com. Which I did. Despite several attempts Hotel.com could not get me the refund which was very disappointing.
閱讀更多
每頁評論數
20
40