Country Inn & Suites by Radisson, Austin North (Pflugerville), TX

Hotel is amazing, clean comfortable and amazing.

They have very nice parking, clean rooms, staff is amazing!!!

Amazing experience. Clean rooms and staff is helpful

Clean room ,Staff is amazing. Big rooms.

They are Always amazing. Safe comfortable and clean. Shout out to front desk people are very nice.

Staff was so friendly and fast

This is the worst property ever. I am not sure why they are apart of the Radisson or Choice brand. The room was dirty and I was walked to three different rooms from the original room. Asked to cancel and told that they would refund me and haven’t reached that. Contacted the brand and they haven’t called me back. Expedia, Radisson, and Choice all should be ashamed of this property. And watch they are going to respond with a generic message if they respond at all. All I want is my refund for not staying there. Give me my refund Expedia, Radisson, and Choice Hotels. Give me my refund.

Highly recommend great hospitality and very friendly and accommodating. Nice area close to nearby attractions and breakfast is really good.

This hotel is Amazing! Clean, safe and amazing room conditions. Bonus is breakfast.

The staff are amazing and are extremely helpful. We appreciated our stay and loved the hospitality

It’s a good area

Had what I needed and was convenient.

Old looking and had a smell

My flight was unfortunately delayed, cancelled, and then rebooked for me to arrive the morning after my check in date. As soon as I learned this information, I contacted the hotel and asked for them to make sure not to mark me as a no show so I could check-in in the morning after all the delay. They confirmed they could do this. Then, upon arrival I was told I was marked as a no show and my room was not ready. After having to wait over 20 minutes getting in from over 20 hours of traveling the associate told us she could get us in a room. She let me know she would not refund the night I missed even though it was their fault for not checking me in. We get to our room only to discover ants infested in the air conditioner. We go down and tell them and she calls the manager to just hand us a new room key, does not apologize once throughout this entire process. Once we get to the new room we realize we are downgraded to 2 double beds instead of the queen suite I booked. Then the sheets, blankets, curtains etc all have stains all over them. At this point we didn’t want to deal with any more hassle after the long traveling day and night and day after that we had so we just dealt with it but it is not okay and not up to standards. Throughout the stay there was no check in on how the new room was, any sort of offer to make things better or any consideration for the guest. Was very disappointed in my stay and upon requesting some form of compensation they refuse to answer the phone!

This was a nice room very spacious staff was great and very kind other than Darla. Darla was not friendly or personable. She was actually quite rude. She should not be the one to greet people at the front desk at all. She would be my only complaint other than that my stay was good overall.

My only choice to stay when m in the area. ! ROOMS ARE ALWAYS CLEAN. Staff is good.

Just a dirty feel to lobby, rooms, etc. Had a foldout sofa bed in separate room for kids, but no sheets, pillows, blanket etc. Kids said it was an absolutely terrible nights sleep. Arrived after dark and kids wanted to swim, but pool area was terribly lit, very dark, and one person sitting in shadows in back corner at the only available table in pool area. We chose not to swim. Breakfast had white bread slices instead of biscuits for the gravy. What the what? Will not visit again.

I didn't book the cheapest hotel in the area. I expected more from them. The first room they put us in the air conditioner was not working properly. Wouldn't housekeeping notice that and tell the manger? The second room the A/C worked good. But in the middle of the night we realized they did not provide a bed sheet for the room. Only a sheet. I've never been in a hotel that doesn't provide a bed sheet. Also the bed was VERY firm. So firm that in certain spots you could actually feel the metal coils. Oh, and when we wanted ice I found out that despite being on the 1st floor the ONLY ice machine for the whole property was at the end of the hall on the 3rd floor. Really? It just felt like the property manager was trying to skimp every penny they could to the point that it really affected the guest's satisfaction with the property. I recommend you pass on this location and try somewhere else.

Staff was friendly and fixed our dirty room immediately. The only problem we ran into aside from not cleaned room was the pool was dirty and had trash.

I didn't like having to ask for towels and having to empty my own trash. When we tried to get face towels we were told they were being washed and the receptionist said she would bring them up to our room. We checked out of the hotel early because we were very disappointed with our accommodations.