Extended Stay America Select Suites - Chattanooga - Airport

Improve a lot

Terrible experience

Very dirty … sheets were damp

wouldnt stay there again

This place is absolutely terrible..used needles and condoms everywhere..blood and mold on the blankets and I can’t begin to explain what was on the fridge. It needs to be shut down. I will be calling the health inspector to make a visit

The pictures online show a clean rooms, the room had a terrible smell and did not look as advertised.

Convenience

It was old yet clean, however it stunk of smoke because someone obviously was not following smoking policy. I was unable to stay. Staff was awesome and tried to accommodate the best he could.

Dirty and disgusting staff

Roaches slippery bathtub shower doesn’t work Nobody at the front desk Hard to find address

People were very rude and disrespectful, cleaning people did not knock prior to entering. Rooms in need of deep cleaning, major repairs and massive pest control! Worst hotel experience ever!

Dirty

Rooms were old even updated, but not really bad for the price. Stove and fridge were old looking, and fridge was noisy!

Sink drained slow light one of the lights didn’t work in room door hard to open and close

Expedia stated that there was a shuttle to the airport. It did not exist. The stairs and walk ways were very dirty. The room did not have a garbage can nor anything else. Not worthcthe money.

Cama limpiay colchon desente .toallas muy limpias. Alfombra sucia, vieja y manchada. Muebles muy rotos y viejos. Ho hasta les hacian faltas cajones y puertas.

The property needs SERIOUS repair. There's a pounding / clanking noise in the wall. The person at the front desk said the plumbing needed to be fixed. He moved me to another room. Same problem. Also, the fridge was noisy. Noise all night long. Don't visit if you intend to sleep or get rest. Also, nobody is in the office until 10:00am. There's a phone on the side that dials a call center, but the connection hung up on me twice. Good luck if you need to check out early.

Staff was friendly and nice. Main complaint Is that the hot water isn’t actually hot. Location makes it difficult to move around if you don’t have a car but that’s all

This place is not convenient if you land during night time. I got to the hotel at 12 midnight and finally got inside my room at 2 am. The reason for this is because the lobby is closed during night time. There is no sign to guide a customer on where to go after hours. I finally got to see where to go after circulating for about 30 mns around the building when I saw a door that is different than the others. When i took a peep, I realized it was the lobby with no one inside. I manage to call expedia, the person who answered was from extended stay in colorado and told me that someone is coming. No one never came. After about 40 mns of waiting, I decided to look around to see if I can find someone to check inn. Looking upon the glass door that is when I saw in a small post-it on that that says call 500 after hours. I had to find a phone that is near by that looks like a payphone to dial 500. When I dialed, i finally found someone to check in. This is a terrible experience, I was really tired after long hours of flight and not able to get into my room that was already prepaid.

Staff was amazing! Great and easy check in. The only problem was that our room did not have hot water the night of and the next morning