Extended Stay America Suites Charlotte University Place

Won’t stay here agai

the place is run down. There is cockroach problem. Not clean. Given that, it had a kitchen, we expected plates, cutlery etc, but nothing. Would not recommend.

Poorly kept. Roaches in room. Unpleasant odors in hallway

Everything was simple and very clean

The elevator was very noisy. During the night I hear very loud rumbling noises in the hallway the woke and kept me up. Must have been the elevator. I found a couple bugs in the bathroom the next morning. In general, things just didn't seem very well maintained (in room and common areas). The grab and go breakfast options was very sparce--just a few muffins and granola bars--much less than I've seen at other Extended Stay America hotels. It was only a single night stay over for me and my son, so not a huge impact, but I would not stay here again with my family.

Found 3 roaches and a spider in our room over 2 nights stay. Wheelchir accessible room was good, walk in shower with shower chair. Refrigerator was clean as well as the bathroom.

Nykea gave me great customer service

Nykea gave great customer service

I drove 12 hours and they tell me their credit card machine is down and I cant check in. I even call the desk on my way they told me they had a kiosk to check in late. Now I am stuck in my car after 12hours

Front desk staff was friendly and helpful. But on the way to the room, we noticed a really awful smell, like sewage. Luckily our room did not smell. Although the bathroom was clean, it felt severely outdated and there were mold stains in the ceiling. One of the bed side lamp’s bulb was out. There was a corner chair that was very dirty and stained so we couldn’t use it. The beds were super comfortable and clean.

It was in a great area

Spotted a few roaches in my room. Bed was very stiff. Sheets, pillow cases, were not the best quality. Probably will not use this location next time i am in the Charlotte area

It was a hard bed and loud outside.

I didn’t like because there were cockroaches

I was in a non- smoking room, but it smelled like cigarettes, couldn't sleep much to noisy. They charge for WiFi. Supposed to be free. I stayed there a week and it was very expensive, a rent payment for one week.

Not as advertised, room had to be changed due to cleanliness and issues. Claimed to be undergoing construction but that was not listed on the site. Poor lighting leading up to hotel. Hallway smelled like smoke, food, and poor ventilation. Elevator stalled. Grab and go breakfast was placed on table at front entrance but site stated otherwise. Front desk workers were great. I will not book here again.

The rooms were clean and the staff was nice/ friendly. My only problem I was concerned about the people walking in and out of the hotel. One man approached my daughter and asked to use her phone because he was trying to reach somebody in the hotel and the hotel wouldn’t let him use the phone.

When my husband and I checked in, there were people sitting on the floor in the hallway. Many of the guests were very loud. As it was late, we decided we would give it a try anyway. We got to our room and immediately found 3 cockroaches in less than 5 minutes! I called Hotels.com to get out of this stay and was promised a full refund. The front desk clerk promised a full refund as we were leaving. Extended Stay now says it is their policy to charge for at least one night so after only 5 minutes, we are out that money, plus we had to pay to stay elsewhere. Besides the cockroaches, the room was dirty, paint was chipped off the walls, the wood furniture was banged up badly. This hotel is not even worth the 1 star I had to give it since 0 stars was not an option.

I just want to know honestly who approved for this ROACH INFESTED hotel to still be standing ! Stayed here for 3 nights and within the first 8 hours was READY TO GO! The rooms were dirty. The entire staff other than CRYSTAL (hope I spelled it right) was HORRIBLE ! Me and my family had to switch rooms within our stay because of the roaches. The hallways smell like piss and a lot of other unmentionables. This was definitely not worth $350 . More like $40 a night! I do not recommend this hotel for anyone ! DO BETTER

Hotel smells like dogs. And maintenance walked in on us while sitting in the room. Didnt knock just unlocked the door and walked in.