Four Points by Sheraton San Diego

AC has big noise

Massive property that seemed totally empty. We stayed two nights and no one ever came to clean the room and bring fresh towels.

Good stay at a good price. No complaints

We attended a group/business function so we stayed overnight. Not all staff were friendly, and some could not communicate in basic English. We understand that there's a current change of ownership/management, but basic customer service should be top priority and maintained during the transition. We booked one of the bigger event rooms, but we had to dust/clean the provided black chairs and the room was hot/stuffy and had a strong odor. Breakfast was adequate and the room was clean and comfortable, but the body wash was totally empty, so we had to call to get them replenished. Hoping that the service will improve in the future with the new ownership. Thanks!

Seriously, perfect! Huge, beautiful property. If you have any issues, they are taking care of so quickly! No fault of their own. Would return here for next vacation! Highly recommend! PS the food is great!

I really appreciated the warm welcome I was greeted with after a frustrating and anxious drive from LA to SD. All the staff were friendly and great about greeting us as guests. The room was very comfortable, and the couple of bottles of cold water waiting at the room was also a life saver. The air conditioner worked very well and operated efficiently. The only thing that seemed lacking was the overly dry landscaping that looked like it was suffering from a drought and water shortage.

The property is in good condition access is easy With multiple doors

Very odd and uncomfortable layout for the hotel itself, with old, dated and poorly maintained areas everywhere. Room smelled "off" and we had very loud neighbors multiple nights, including 2am, 3am, etc. loud parties. Would never recommend to anyone.

Very comfortable, and a good location for my family

Here to move our kiddo into school and thought this would be a good mid range hotel choice. The room was fine. Spacious enough and clean. Bed was fairly comfortable. The lack of transparency and communication is terrible though. At check in we received no information about check out time, breakfast, or amenities of the property. Located checkout info on back of hotel door though. We were also not notified of a huge MMA fight happening outdoor on the property that evening. This meant that much of the hotel’s parking was being used for the event parking for a fee. We could hear the announcements and music from the fight in our room above the TV and white noise machine until about 11 pm. After this time it was all drunk MMA fans shouting in the hallway and hanging around outside waiting for traffic to clear. The front desk offered to move us to a higher floor (umm… all rooms are attached to outside 🙄). Two calls to the front desk regarding MMA bros reliving every moment in the hall, “dude.. dude.. and then like he f’in kicked him in the face. It was sic bro, no cap).. No info on their website, no info at check in about the event. We only knew because we saw the paid event parking and then a sign on the street corner. 100% would not stay here again unless I was attending whatever event was being hosted here. There are tons of other options in the area.

Thank you

I wish the breakfast were complimentary.

Location

Overall a nice and safe stay. To nitpick the a/c worked well but it was very loud. Also, the low flow toilets are annoying. Even urinating you need 3-4 flushes.

Outdated, but nice. The swimming pool needs resurfaced, very rusty and dingy sides. Hot tub, only half the jets worked. I dont understand the layout. Can some one explain why so much wasted space in the atriums?

They didn't clean the room, the bathtub doesn't work Upon arrival they charged 52 dollars and I don't know what for ???

Nothing wrong with the room or front desk but

La habitación muy espaciosa, la cama muy cómoda, el exterior del hotel más bonito que muchos de su mismo precio. Todo estuvo excelente. El desayuno muy completo y el costo muy económico.

The property is not well maintained. AC was noisy and the water temperature in the shower was hot and could not be adjusted.

The hotel is just as lovely when you arrive as the pictures show online. Every single member of the staff was friendly and helpful. The food especially the short ribs was SPECTACULAR!!! We would highly recommend. The pool was large enough to be enjoyed by many guests and using the fitness center was a pleasant experience. We opted for the full breakfast and it was worth it. We were graciously greeted by the breakfast staff every morning and were happy to find lots of food options from hot meals, cereal waffles. The coffee cake was AMAZING and so worth it. We actually wanted tp find the original vendor so we can order the coffee cake on our own. Overall we had a pleasant stay with delicious food and kind people.