Holiday Inn Express & Suites LITTLE ROCK-WEST by IHG, an IHG Hotel

I will start with the pros of this hotel: - Safe, well lit parking lot - Clean, no bugs, nice amenities like the pool - Location is great, very quiet Cons: - Per the Expedia listing, this hotel was supposed to have baby cribs available for free if requested. I did request one and put it in the notes during my booking, but the lady at the front desk said they did not offer them and didn’t see my note from the Expedia booking anywhere. - The $50 incidental charge that was incurred upon check in was a surprise to me and the only explanation given was that it is “in case you come down to the lobby to get snacks” and that the charge would fall off. I am not sure when it will fall off but I will be watching to make sure it does. This might be normal at most hotels though, I’m not sure. - The air conditioning unit in our room dripped condensation continuously which caused the carpet underneath it, in an approximately 2 foot radius, to be soaking wet. When we got to our room, I walked to the window to look outside and immediately soaked both of my socks by stepping on the floor in that area. The carpet around the big wet spot felt dry and crusty like it had previously been wet and then dried out. It continued to drip all night when it would shut off. Since this was only in one corner of the room, it didn’t bother us or affect our stay other than just having to avoid that area of the room. We had already settled in with a toddler so it wasn’t worth it to try to change rooms.

Nice property—staff great

Clean! Pet friendly! Friendly staff!

We had a nice stay

No issues. We arrived late and left early. Gym needs some work but otherwise great stay.

We had no issues and the room was very clean. Staff was super friendly and helpful.

It was very clean and nice

Very clean and spacious! Enjoyed the stay

Had a unruly guest and the lady at the front desk gave my wife attitude when she complained. The guest had to be arrested. Really unprofessional.

This property has very friendly staff

Good place for a good rest

Very convenient.

Loved the blackout shades. Nice, spacious rooms and clean bathroom.

nice place to stay! friendly staff

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Good

Easy parking. Very comfortable rooms. Property was clean. Location convenient to food and eateries. Will be back

Easy access to property.

Staff was courteous. Pool had too much chlorine.

The staff was very professional. Room was very nice.