HomeTowne Studios by Red Roof Austin

This place was horrible. Dogs and cats everywhere. Dog in room 214 every night and I mean every night would whine and cry for at least an hour at same time. Roaches, dirty floors, dirty towels (every one), no wash clothes, stove top rusty, rude desk clerks, old soap and hairs left in rest room, rooms torn up (room 142 had visible mold) had too move to room 214 next to crying dog. People living in their car in the parking lot. Trash full and not emptied my whole stay.

Rooms where clean. Liked the walk-in shower w/seat. Large refrigerator plus microwave. Staff were friendly. Quiet neighborhood

Roaches in room, old shower supplies in shower

Mold

Nice

I couldn’t enter my room because a man was hanging around my door. When I asked him to give me some space, he got upset. A woman should never attempt to enter her room when a strangers refuses to give her space. The front desk at the motel, did not agree with me and told me to contact Expedia. I contacted Expedia and Expedia said I have to contact the front desk at the motel. I explained the front desk told me to contact you. I contacted the dispute department for Red Roof. The dispute department contacted the front desk at the motel. While I was on the phone with the dispute department, the front desk employee approached me and was very upset about all the calls she is receiving from Expedia and the dispute department. They heard her get verbally aggressive with me and threaten me. She told me I needed to leave the property in 30 minutes and she was calling the police. I told her, I think calling the police is a good idea. She never called the police and I ended up calling the police because I was afraid of what she was going to do to me. If I’m carrying my luggage, I’m very vulnerable of being attacked. She called me on my phone and was furious I called the police. The police typically don’t escort people, but they agreed to dispatch the call. I had to pack up and leave immediately. In addition, I couldn’t use the stairs because there was a homeless person sleeping on them.

The toilet overflowed into the room and the front desk refused to provide a plunger. Once the maintenance man came we had heated words. Dealing with sewage all over the floor didn't help things. They refused to give me a refund and said I had to leave. No help or recourse from them, so yes I was angry. Hotels.com covered it and I am grateful for having them on my side. If you stay here, make sure you use a 3rd party.

Nice

I liked they had a full kitchen

Walking to places is easy

Room had roaches and there was black mold in the shower

The front staff were very nice and let me cancel my stay. The rooms were not clean. There was unknown stains on the bedding. The rooms reeked of cigarette smoke. It was not a safe neighborhood for a woman alone. All in all I would not suggest the place. However the staff was very nice when I asked for a refund. Perhaps if you are on a budget and are not a woman traveling alone, then one could stay here. Again, the staff were very nice.

The electricity went out for a night/ day and I didn’t get a refund for it. The refrigerator was leaking.

Cobijas susias

Not well maintained, not clean, no drinking water etc.,

Security nice staff

I told the front desk that i was having issues with my tv. The security gaurd came and tried to help me, but wasnt able to figure it out. I then showered went back to th front desk to see if they could switch me rooms and they said since i already have been there for over an hour they couldnt do anything. So i had to go and by a tv from walmart so i could relax. It was ridiculous and i will not be staying there again.

well first of all, it was a very sketchy environment, graffiti everywhere. the room i was given. WHAT?! Bugs everywhere. i did not ONCE sleep under the covers. i brought my own blankets. there were bugs in the fridge, toilet, sink, just everywhere. like it hasn’t been cleaned in months, and the DOOR, Thenfront door wasn’t even stable! that was half opened! this place was just overall terrible.

It was ok

This property is a disaster. Room is dirty with bugs. Service is good only with the assistant manager.