SpringHill Suites by Marriott Albany-Colonie

Better properties in the area.

I liked it

The poace was clean and front desk was friendly. Breakfast was not great because someone had called out sick and there wasnt much food at 9:00. No cups, no eggs, no bread, slim pickings. And the pool was cold. Expected a heated pool.

Excellent stay, very clean and great continental breakfast. Loved the room layout for our family!

Been a while since I stayed at this chain. Did not remember how spacious the rooms were. Loved this hotel.

Overall great experience

Room was very clean and comfortable. Nice layout of room with 2 sinks. Only complaint is lots of motorcycles wizzing by on main highway to wake you up

Overall nice

So quiet and clean

When I arrived at the hotel, I was processed by a front desk clerk who did not greet me. I say processed because he did not say hello. I said hello to him. In fact, he did not greet me in any way until later on that day when I came back and I said hello to him again and he finally said hello back to me. I felt like I was being processed, the way we might be processed at the Department of Motor Vehicles. When I was handed my room key cards they were wrapped in a sticky note with my room number written on it. The air conditioning in my room was insufficient. By that, I mean, it went out twice in two days. Once around 5 o’clock in the afternoon on the second day I was there. And then again around 4 o’clock in the morning on my departure. Not pleasant.Fortunately, the outages were intermittent and eventually, the air conditioning came back. By, outages, I mean the air conditioner was blowing out air that was not cold at that time, and, thusly, the room was hot and muggy. Also, I did not appreciate the opportunity to only have Internet access if I were willing to fill out a questionnaire that, again, using the DMV analogy, required me to fill out a form that asked a lot of questions prior to gaining access to the free WiFi. This is not what I expected coming into this hotel. Fortunately, I have a phone with built-in hotspot capabilities. I used that. This was not a pleasant stay.

Great

Quick check in, clean room and comfortable beds. Breakfast was at 7:00 am but some guests needed to get to events rather early. The breakfast staff let us get food a little bit before 7:00 am which was most appreciated.

This was the worse hotel i stayed in for long time. From moldy bathroom , sink that does not drain and shower door dirty... being a Bonvoy hotel, its a disappointing

The bed was horrible and uncomfortable with a thin saggy, mattress. The shower faucet handle broke off in when my son tried to turn it on, leaving water gushing with no way to turn it off. I called the front desk and they said there was no one to fix it. I was able to turn it with my fingers. When I spoke to the manager in the morning, he was flat, not apologetic and made me feel like I was wrong for saying anything to them, like I was supposed to expect these room conditions. After I also shared that there were guests stoping above me and jumping off the bed past 11:00 pm, he then relented and said he could credit me 11,000 points. I have yet to see that reflected on my Marriot Bonvoy account.

Beautiful room and everyone was helpful and accommodating

Clean, friendly staff, convenient location for us !

I stayed here for my cousins graduation and I loved how convenient the location was not only to the campus but the shopping areas.

Great facility and clean. Big rooms.

Right from the start, the Manager checking us in was off putting and showed a severe lack of interest in his job. He rushed us through the check in process, and gave us a harsh attitude when we asked if we could get conjoined rooms with our family (we called to request prior to our arrival and the woman who answered the phone said that they COULD do that for us). The Manager had a severe lack of training in customer service/satisfaction. The rooms themselves were alright. Clean, but cheaply updated. The bathrooms are incredibly tiny and lack room for comfort. The TV was outdated and did not work well. Beds are not ideal if you have back issues. The hotel had 1 working elevator. So unless you chose to take the stairs, you had to wait a considerable amount of time to get on the elevator. Room service carts also clogged the hallways. Even during off hours they remained in the halls. The breakfast was bare minimum, and the food that WAS there looked low in quality and re-heated from the previous day. My family will not be returing to this property in the future. Don't let other reviews fool you. This property has gone downhill big time. For the current price to stay, its a down right ripoff.

The staff is friendly. The TV had no signal and we couldn’t watch it. Everything else was great! Thanks