Texas Bungalows Hotel & Hotel Que at Lakeline Austin Cedar Park

Staff is extremely rude and impolite with customers. I thought of calling 911 to report their terrific behaviour,Mager Mayur and fro tdesk Patel both are so not helpful but threatening to cancel accommodation when I asked for security deposit receipt

If I could give this experience zero stars, I would. This hotel is not at all like advertised. Door that opens to the outside has a huge gap in it, where someone could easily break in or kissing bugs that spread chagas disease could easily enter. Peeling paint in the bathroom with toilet paper stuffed into the strike plate on the door. Grime dripping down the wall to the left of the entrance door. Everything in this room looked like it was there since the 70s. Parking lot had only 3 or vehicles in it, and for good reason. See the photos for yourself. After seeing the room, I told the front desk about the unsanitary and unsafe conditions and asked for a refund…only to be told since I booked through a 3rd party (hotels.com) they couldn’t do anything and I needed to take it up with hotels.com. I left immediately, booked another hotel nearby for my stay, and reported the incident to hotels.com. Today, I received what amounted to a sorry, there’s nothing we can do email from hotels.com since the hotel manager won’t entertain a refund. The photos speak for themselves. Don’t say you weren’t warned. My recommendation: Book directly with your hotel of choice to preserve your consumer rights

The hotel and room were clean and easy to access, the staff was friendly and helpful, and the parking area was easily navigable and convenient to the room. The room was spacious and comfortable.

I have stayed here many times before, but this will be my last. The customer service here is severely lacking, particularly after 9pm. I will look for true hotels/accomodations that at least attempt to help their paying guests.

Would have appreciated a snack machine & a coke machine that didn’t charge $2 for a CAN of pop. You aren’t the Ritz Carleton Never saw any added security patrols. In this neighborhood it would give clients a better sense of safety

Didn’t realize this was an older motel. It was decently clean but in need of updating. Bathtub was damaged and wouldn’t hold water,

Clean, quiet and reasonably priced. Room was much much bigger than I was expecting. Friendly and helpful staff.

Had to make a last minute reservation but the hotel was great. Gentlemen at check in was super nice and friendly. Rooms were large and clean, we had one with a kitchenette. Only thing is lobby was closed most of the time and there are no coffee pots in the rooms.

It was clean, nice and in a good location.

Easy and smooth check in. Only minor issue was finding a dead cockroach when walking inside the room. Ac worked well, fridge, and microwave were in working order!

Very nice staff. At check in and check out. Things a very clean, safe and comfortable hotel. Not fancy but very good value for a good price. I’m coming back.

It is spacious if you get the king size bed. the

Great staff, hotel and location

I love this hotel!!!

Receptionist was courteous and helpful. No elevators here so had to request a room on the first floor. Room was nice with fresh towels and sheets every day. Coffee in lobby area with one cup coffee maker with dry creamer/sweetener. Ice maker was near by. We would stay again.

Very clean but it is an older property!

Everything went smooth until we got to the room cause the room hadn't been cleaned yet and I even saw a small cockroach this morning!

Great place to stay

Nice hotel, spacious room, clean but very basic. Minimum decor, furniture, supplies, no coffee machine in the room, no breakfast or coffee even in the lobby, good for sleep and go, but not exactly a memorable stay. Great potential with a little more customer service.

The owner from India is A crazy dangerous Man For one minute after 11 am To collet Money her call the Police