Spring House Hotel

Hotels
7.8
/10
Pleasant
218 reviews

What Guests Say About Their Stay

Lee Y. A.
9.7
/ 10
Great and clean hotel, friendly staff and convenient, recommend to everyone.
Tran H. T.
8.5
/ 10
The room is spacious, clean, airy, fully equipped with necessary amenities, the staff welcomes you carefully, meticulously, enthusiastically and cheerfully.
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Nednipa J.
8.5
/ 10
Nice hotel, lovely staff, delicious food, traveling to travel, very comfortable.
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LING C. K.
9.7
/ 10
Great location, nice breakfast, plenty choices, good price.
Phraisan S.
9.1
/ 10
In a very good location Nearby Attractions You can walk comfortably. The breakfast was very good Ho Chi Minh recommend this hotel at all.
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In the Area
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221 Pham Ngu Lao Street, Pham Ngu Lao ward, District 1, Ho Chi Minh City, Vietnam, 700000

Main Facilities

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AC
24-Hour Front Desk
WiFi
Spring House Hotel is a hotel in a good neighborhood, which is located at Phạm Ngũ Lão. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Spring House Hotel Address: Map & Location

221 Pham Ngu Lao Street, Pham Ngu Lao ward, District 1, Ho Chi Minh City, Vietnam, 700000
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Lobby Spring House Hotel
Lobby 2 Spring House Hotel

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Spring House Hotel Rates per Night

Planning your trip and wondering about Spring House Hotel rates? Finding the perfect hotel at the right price is key to a great vacation. Hotel prices can fluctuate, so it's always a good idea to check for the latest hotel promotion and deals.

Spring House Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Spring House Hotel hotel rates? Check Traveloka for the most up-to-date pricing and special offers.

Spring House Hotel Location & Address

Finding the perfect spot is half the fun! Knowing the hotel address and location helps you plan your adventures. Spring House Hotel is located at 100 Osmeña Blvd, Cebu City, 6000 Cebu, Philippines. It's situated in the heart of Cebu City, known for its vibrant culture and delicious food scene. The hotel is approximately 1.5 km from the city center.

How to go to Spring House Hotel from Airport

Getting from the airport to Spring House Hotel is easy! Here's how to arrange your hotel transfer and get from the airport to your hotel smoothly.

  • Taxi (most direct): Taxis are readily available at Mactan-Cebu International Airport (CEB). This is the fastest option, taking around 30-45 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services like Grab are available at the airport. This is a convenient option, and you can book your ride as soon as you land.
  • Hotel Shuttle (if available): Some hotels offer airport shuttle services. Check with Spring House Hotel to see if they provide this service.

Tips: For the most convenient route, consider a taxi or Ride Hailing service for a direct transfer. If you're on a budget, the public bus is the cheapest option, but it may take longer.

Spring House Hotel Reviews & Summary

Want to know what other travelers think? Hotel reviews offer valuable insights into the guest experience. Spring House Hotel reviews often highlight its excellent service and convenient location. Guests frequently praise the comfortable rooms and friendly staff.

A standout feature is the hotel's proximity to local attractions and dining options. One guest raved, "The staff was incredibly helpful, and the location was perfect for exploring the city!" Ready to experience it yourself? Book your stay at Spring House Hotel today!

Spring House Hotel Room Types Available

Choosing the right room is essential for a comfortable stay. Spring House Hotel offers a variety of hotel room type categories to suit different needs. Here's a look at the different hotel room types available:

  • Standard Room: A cozy option, perfect for solo travelers or couples.
  • Deluxe Room: Offers more space and often includes a city view.
  • Family Room: Designed to accommodate families with extra beds or connecting rooms.
  • Suite: Provides a luxurious experience with separate living and sleeping areas.

Please note: Smoking and non-smoking rooms are available. Check with the hotel for pet-friendly options and any associated charges or requirements.

Hotel Facilities in Spring House Hotel

Spring House Hotel offers a range of hotel amenities to enhance your stay. From relaxation to recreation, here's what you can expect:

  • Swimming Pool: Take a refreshing dip in the outdoor pool.
  • Fitness Center: Stay active with a workout in the hotel gym.
  • Restaurant: Enjoy delicious meals at the hotel's restaurant.
  • Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.

Operating hours and extra fees may apply for certain facilities. Please inquire at the front desk for details.

Hotel Buffet or Restaurant/Cafe in Spring House Hotel

Foodies, rejoice! Spring House Hotel offers a delightful culinary experience. Here's what you can expect from the hotel buffet, restaurant, and cafe:

  • Restaurant Name: The hotel's main restaurant offers a variety of cuisines, including local Filipino dishes and international favorites.
    • Cuisine Type: Filipino and International
    • Buffet Info: Buffet breakfast is available daily.
    • Price per person: Approximately $15 USD
    • Opening Hours: 6:00 AM - 10:00 PM
    • Signature Dishes: Try the Lechon (roasted pig) and the Sinigang (sour soup).

Spring House Hotel Airport pickups and How to Book

Need a ride from the airport? Many hotels offer airport shuttle services for a hassle-free arrival. Spring House Hotel provides airport pick-up services to make your arrival as smooth as possible.

To book, contact the hotel in advance, ideally at least 24 hours before your arrival. Provide your flight details, and the hotel will arrange for a comfortable transfer. This service ensures a seamless transition from the airport to your accommodation.

Nearby MRT Station & Bus Stops

Getting around Cebu City is easy with public transport. Here's a look at the nearby MRT station and bus stops:

  • Cebu City Bus Terminal: Approximately 1 km from the hotel.
  • MyBus: Several MyBus stops are located within walking distance.

Public transport cards are available for purchase at the bus terminals. Check for payment options and top-up locations for a convenient travel experience.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Spring House Hotel? Cebu City offers a variety of nearby activities and places to visit for families. Here are some kid-friendly attractions:

  • Cebu Zoo: A great place to see various animals.
    • Distance from Hotel: 3 km
    • Entry Price: Approximately $2 USD
  • Fort San Pedro: Explore a historic fort with interesting exhibits.
    • Distance from Hotel: 2 km
    • Entry Price: Approximately $1 USD
  • Magellan's Cross: Visit the iconic cross and learn about its history.
    • Distance from Hotel: 2.5 km
    • Entry Price: Free
  • Casa Gorordo Museum: Discover a well-preserved ancestral house.
    • Distance from Hotel: 2.8 km
    • Entry Price: Approximately $3 USD
  • Taoist Temple: Experience the beauty of this colorful temple.
    • Distance from Hotel: 5 km
    • Entry Price: Free

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Spring House Hotel (Cebu City)

Cebu City is a food lover's paradise! Here are some nearby dining options, including local food and restaurants near you:

  • Cafes/Restaurants:
    • Abaca Baking Company: Known for its delicious pastries and coffee.
    • Golden Cowrie Native Restaurant: Offers authentic Filipino cuisine.
    • Mooon Cafe: Serves up tasty Mexican dishes.
  • Local Street Food:
    • Puso (hanging rice)
    • Ngohiong (vegetable spring rolls)
    • Lumpia (spring rolls)
    • Balut (boiled duck egg)
    • Chicharon (deep-fried pork rinds)

Shopping places near Spring House Hotel (Cebu City)

Need some retail therapy? Here are some shopping places near Spring House Hotel in Cebu City:

  • SM City Cebu: A large shopping mall with a wide variety of stores.
  • Ayala Center Cebu: A popular mall with a mix of local and international brands.
  • Gaisano Country Mall: Offers a range of shops and dining options.

Other Places to Stay Near Spring House Hotel

Looking for other accommodation options? Here are some hotels near Spring House Hotel in Cebu City:

  • Luxury/5–6 Star Hotels Nearby:
    • Shangri-La Mactan, Cebu
    • Radisson Blu Cebu
    • Waterfront Cebu City Hotel & Casino

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Four-Star Hotels Nearby:
    • Quest Hotel & Conference Center Cebu
    • Bayfront Hotel Cebu
    • Cebu Parklane International Hotel

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Three-Star Hotels Nearby:
    • Days Hotel by Wyndham Cebu City
    • Hotel Stella
    • Castle Peak Hotel

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Ready to book your stay? Find the best deals and hotel availability on Traveloka. Make your hotel reservations and enjoy a seamless room booking experience.

All facilities in Spring House Hotel

Functional Hall Spring House Hotel
Functional Hall
Lobby Spring House Hotel
Lobby
Exterior Spring House Hotel
Exterior
Bedroom Spring House Hotel
Bedroom
In-room Bathroom Spring House Hotel
In-room Bathroom

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

General

  • AC
  • Family room
  • Non-smoking room
  • Smoke-free

Public Facilities

  • Room service
  • Safety deposit box
  • WiFi in public area

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Spring House Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Children Policy: + Children from 0 - 12 years old: surcharge 150,000 VND/child/night + Adults from 12 years and older: surcharge 200,000 VND/person/night
* Superior Room: maximum 2 adults + 1 child sharing bed with parents, surcharge 150,000 VND/night
* Standard Room: do not allow children sharing bed with parents or additional people.

Pets

Pets are not allowed in the accommodation.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Spring House Hotel
40
Another facilities in Spring House Hotel
ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked question in Spring House Hotel

What are available facilities at Spring House Hotel?
There are top facilites at Spring House Hotel such as AC, 24-Hour Front Desk, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Spring House Hotel?
Check-in time at Spring House Hotel is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Spring House Hotel?
Spring House Hotel is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at Spring House Hotel?
Spring House Hotel has 40 rooms in total.
What do past guests say about Spring House Hotel?
Spring House Hotel is well-known for its Location, Meal, Cleanliness, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Spring House Hotel

Overall Ratings & Reviews Spring House Hotel

Traveloka (212)
Other sources (6)
7.9
Pleasant
From 212 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.7

Meal

8.0

Location

8.4

Service and Facilites

7.7

People often mention about Spring House Hotel
All
Surroundings (3)
Accessibility (3)
Wifi (3)
Bedroom (3)
Bathroom (3)
Distance to City Center (2)
Staff Friendliness (2)
Activity Option (2)
Check-in/out Time (2)
Hotel Area (2)
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Traveler Reviews Spring House Hotel

Number of reviews per page
20
40
Customer reviews
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The room looks a bit old, but it's close to entertainment venues, close to the bus station, and the rooms are clean.
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel room is good, although it looks a bit narrow but it's okay for the price, the hotel staff are friendly and good at English, so it's easy to communicate, great
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1 people find it helpful
PS Loth
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
Nice place and staff friendly.
1 people find it helpful
D***G
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 41 week(s) ago
Okay, friendly and enthusiastic staff.
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2 people find it helpful
S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Good location, opposite the hotel there is a large park and Central Market
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2 people find it helpful
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
Clean, good if you want to catch the buses to other destinations
6 people find it helpful
N***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
_ enthusiastic, clean and nice room, not smelly. Will come back
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2 people find it helpful
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Ly Thien V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
Hotel location is very convenient, room ok
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4 people find it helpful
D***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
Will come back when in Saigon. The hotel is very clean and comfortable.
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2 people find it helpful
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Swan I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 70 week(s) ago
Good location in District 1, opposite the hotel there is a large park, around there are many bus agents so it is easy to travel to other cities, near Bui Vien Street, Ben Thanh Market, room 406 garden view, beautiful furniture made of bamboo and garden. There is only one drawback, mineral water is only provided once, not every day.
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2 people find it helpful
T***N
icon-origin-TRAVELOKA
6.7
/10
Reviewed 71 week(s) ago
The room is smaller than in the picture, feels a bit cramped
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4 people find it helpful
Profile Picture
Ly Thien V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 81 week(s) ago
Nhân viên nhiệt tình, phòng óc sạch sẻ, vị trí trung tâm, có chỗ để xe máy
6 people find it helpful
Cao Thi Nhu Quynh
icon-origin-TRAVELOKA
4.8
/10
Reviewed 86 week(s) ago
Phòng không giống trên ảnh, không gian khách sạn rất u ám, vào phòng thấy dán cả bùa. Không có thang máy leo lên leo xuống rất bất tiện
9 people find it helpful
Lee Y. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 92 week(s) ago
Great and clean hotel, friendly staff and convenient, recommend to everyone.
3 people find it helpful
Peter Le
icon-origin-TRAVELOKA
9.7
/10
Reviewed 94 week(s) ago
Khách sạn sạch sẽ, vị trí tiện lợi ngay trung tâm. Nhân viên nhiệt tình. Sẽ quay lại trong thời gian tới.
8 people find it helpful
Rose Rose
icon-origin-TRAVELOKA
10.0
/10
Reviewed 96 week(s) ago
Phòng khách sạn rất sạch sẽ. Nhân viên rất nhiệt tình khi gặp khách. Giá cả hợp lý. Vị trí thuận tiện, nằm ngay trung tâm. Sẽ quay lại ở tại khách sạn này trong thời gian tới.
2 people find it helpful
Rose Rose
icon-origin-TRAVELOKA
8.5
/10
Reviewed 100 week(s) ago
The hotel is very fully equipped. Room is clean. Friendly employee. Hotel right in the center. Convenient for shopping and dining. It is a place worth returning to next time.
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3 people find it helpful
Nguyen Q. D.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 107 week(s) ago
Last time I booked a cheaper room but the room was spacious and clean. This time it was more expensive and the room was small (very small), old, and smelly. If you have any questions, please tell me so. Ask the staff to take care of the bad smell and the bad smell will continue. The sink has stagnant water. When checking out, the security guard stood there watching, not carrying any extra items even though he saw me carrying a heavy suitcase. The female receptionist (looks a bit older) has a disdainful attitude and looks down on customers. I've been here many times, only the first time was good, but the next times it got worse and worse. I don't want to go back there anymore.
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5 people find it helpful
Accommodation's Reply
08 Nov 2023
Hello Quoc Dat, Thank you very much for booking a room at Spring House Hotel. First of all, the hotel apologizes for letting you have a bad experience at the hotel. However, we have checked all bookings and the room type you stayed in. The hotel provided the correct room type you booked and the previous times you booked a Standard room but the hotel still supported you with a free upgrade to a Superior room type. But the last time I checked in, the hotel also provided room 204, the correct Superior room category (you can see the room image on traveloka), however, I requested to change to room 205 (the room is occupied) and then He reported that the room was foul, we sent the staff to check and handle it, after that we did not see him have any response to the hotel. If you give feedback that the room is still smelly, we will immediately change another room for you! And the problem you reported about the room being old and dirty is that all of our rooms have just been renovated, upgraded, and you have not reported any problem with your room being dirty? We believe that no customer who wants to spend money can stay in such a dirty room all night without reporting to the hotel for immediate resolution! Thank you.
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Tran H. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 107 week(s) ago
The room is spacious, clean, airy, fully equipped with necessary amenities, the staff welcomes you carefully, meticulously, enthusiastically and cheerfully.
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2 people find it helpful
Phan Thanh Hai
icon-origin-TRAVELOKA
6.0
/10
Reviewed 121 week(s) ago
Vị trí phòng đi rất cực, phải leo lên xuống lầu rồi sang toà khác Không gian khách sạn u ám, như kiểu phòng cũ rồi cải tạo lại Gia đình nào có người lớn tuổi hoặc trẻ em không nên đặt bên này vì di chuyển phòng rất bất lợi
4 people find it helpful
Number of reviews per page
20
40

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Book Your Stay Now
Exterior 4 Spring House Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Spring House Hotel

Traveloka (212)
Other sources (6)
7.9
Pleasant
From 212 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.7

Meal

8.0

Location

8.4

Service and Facilites

7.7

People often mention about Spring House Hotel
All
Surroundings (3)
Accessibility (3)
Wifi (3)
Bedroom (3)
Bathroom (3)
Distance to City Center (2)
Staff Friendliness (2)
Activity Option (2)
Check-in/out Time (2)
Hotel Area (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Spring House Hotel

Number of reviews per page
20
40
Customer reviews
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The room looks a bit old, but it's close to entertainment venues, close to the bus station, and the rooms are clean.
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See original
Find this review helpful?
R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel room is good, although it looks a bit narrow but it's okay for the price, the hotel staff are friendly and good at English, so it's easy to communicate, great
Translated by Google Icon
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1 people find it helpful
PS Loth
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
Nice place and staff friendly.
1 people find it helpful
D***G
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 41 week(s) ago
Okay, friendly and enthusiastic staff.
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2 people find it helpful
S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Good location, opposite the hotel there is a large park and Central Market
Translated by Google Icon
See original
2 people find it helpful
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
Clean, good if you want to catch the buses to other destinations
6 people find it helpful
N***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
_ enthusiastic, clean and nice room, not smelly. Will come back
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2 people find it helpful
Profile Picture
Ly Thien V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
Hotel location is very convenient, room ok
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4 people find it helpful
D***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
Will come back when in Saigon. The hotel is very clean and comfortable.
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2 people find it helpful
Profile Picture
Swan I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 70 week(s) ago
Good location in District 1, opposite the hotel there is a large park, around there are many bus agents so it is easy to travel to other cities, near Bui Vien Street, Ben Thanh Market, room 406 garden view, beautiful furniture made of bamboo and garden. There is only one drawback, mineral water is only provided once, not every day.
Read More
2 people find it helpful
T***N
icon-origin-TRAVELOKA
6.7
/10
Reviewed 71 week(s) ago
The room is smaller than in the picture, feels a bit cramped
Translated by Google Icon
See original
4 people find it helpful
Profile Picture
Ly Thien V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 81 week(s) ago
Nhân viên nhiệt tình, phòng óc sạch sẻ, vị trí trung tâm, có chỗ để xe máy
6 people find it helpful
Cao Thi Nhu Quynh
icon-origin-TRAVELOKA
4.8
/10
Reviewed 86 week(s) ago
Phòng không giống trên ảnh, không gian khách sạn rất u ám, vào phòng thấy dán cả bùa. Không có thang máy leo lên leo xuống rất bất tiện
9 people find it helpful
Lee Y. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 92 week(s) ago
Great and clean hotel, friendly staff and convenient, recommend to everyone.
3 people find it helpful
Peter Le
icon-origin-TRAVELOKA
9.7
/10
Reviewed 94 week(s) ago
Khách sạn sạch sẽ, vị trí tiện lợi ngay trung tâm. Nhân viên nhiệt tình. Sẽ quay lại trong thời gian tới.
8 people find it helpful
Rose Rose
icon-origin-TRAVELOKA
10.0
/10
Reviewed 96 week(s) ago
Phòng khách sạn rất sạch sẽ. Nhân viên rất nhiệt tình khi gặp khách. Giá cả hợp lý. Vị trí thuận tiện, nằm ngay trung tâm. Sẽ quay lại ở tại khách sạn này trong thời gian tới.
2 people find it helpful
Rose Rose
icon-origin-TRAVELOKA
8.5
/10
Reviewed 100 week(s) ago
The hotel is very fully equipped. Room is clean. Friendly employee. Hotel right in the center. Convenient for shopping and dining. It is a place worth returning to next time.
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See original
3 people find it helpful
Nguyen Q. D.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 107 week(s) ago
Last time I booked a cheaper room but the room was spacious and clean. This time it was more expensive and the room was small (very small), old, and smelly. If you have any questions, please tell me so. Ask the staff to take care of the bad smell and the bad smell will continue. The sink has stagnant water. When checking out, the security guard stood there watching, not carrying any extra items even though he saw me carrying a heavy suitcase. The female receptionist (looks a bit older) has a disdainful attitude and looks down on customers. I've been here many times, only the first time was good, but the next times it got worse and worse. I don't want to go back there anymore.
Read More
Translated by Google Icon
See original
5 people find it helpful
Accommodation's Reply
08 Nov 2023
Hello Quoc Dat, Thank you very much for booking a room at Spring House Hotel. First of all, the hotel apologizes for letting you have a bad experience at the hotel. However, we have checked all bookings and the room type you stayed in. The hotel provided the correct room type you booked and the previous times you booked a Standard room but the hotel still supported you with a free upgrade to a Superior room type. But the last time I checked in, the hotel also provided room 204, the correct Superior room category (you can see the room image on traveloka), however, I requested to change to room 205 (the room is occupied) and then He reported that the room was foul, we sent the staff to check and handle it, after that we did not see him have any response to the hotel. If you give feedback that the room is still smelly, we will immediately change another room for you! And the problem you reported about the room being old and dirty is that all of our rooms have just been renovated, upgraded, and you have not reported any problem with your room being dirty? We believe that no customer who wants to spend money can stay in such a dirty room all night without reporting to the hotel for immediate resolution! Thank you.
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Tran H. T.
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8.5
/10
Reviewed 107 week(s) ago
The room is spacious, clean, airy, fully equipped with necessary amenities, the staff welcomes you carefully, meticulously, enthusiastically and cheerfully.
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2 people find it helpful
Phan Thanh Hai
icon-origin-TRAVELOKA
6.0
/10
Reviewed 121 week(s) ago
Vị trí phòng đi rất cực, phải leo lên xuống lầu rồi sang toà khác Không gian khách sạn u ám, như kiểu phòng cũ rồi cải tạo lại Gia đình nào có người lớn tuổi hoặc trẻ em không nên đặt bên này vì di chuyển phòng rất bất lợi
4 people find it helpful
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