一向對此品牌有信心，早前於Exeter，或更早於Maldives的都感覺良好，但今次的體驗實在太差了！ 此酒店地點非常之方便，就在high street 的未端，但對面就是酒吧和餐廳，昨晚酒吧的音樂根本令人不能入睡，到前台找經理投訴卻沒有回應，職員只說噪音問題一直存在，一直都有客人投訴！ 說實在的，這次Scotland旅程，這一晚酒店房間的價格是最貴的，但真是想不到貴左那裡，被安排住在一樓，當然入住時不知道還有噪音問題，面向的是城市景觀，到今早早餐時的餐廳，面向Loch Ness 河/湖景觀才醒覺預期入住和享受的體驗是完全沒有體會得到。 這樣的價錢，房間只屬一般，服務方面，昨晚投訴了，都沒有什麼回應，只說如果要換只有普通的房間，酒吧的噪音會持續到三點，但當時已經是凌晨一點。 這次體驗真的沒有很差，只有更差！ I have always trusted this brand with good experiences in Exeter and the Maldives, but this stay was extremely disappointing. The hotel location is convenient, but the bar across the street played loud music until 3 am, making it impossible to sleep. Staff admitted this has always been a problem, and there was no effective response when I complained at 1 am. This was the most expensive night of my Scotland trip, yet the room was average, and I did not get the quiet, comfortable stay I paid for. I only realized in the morning that the experience I expected was completely missing. Given the sleepless night and lack of proper service recovery, I am requesting a refund for this stay.

地點很好，在火車站對面的路走一段就到，飯店另一側面對河。 當天訂面河景觀房間，但check in說沒有，飯店人員說不知道為何我們訂得到，有升等到二樓房，但沒感覺很好，房間有點味道，清潔度不好，浴室不通風，有味道，房間空間很小～ 早餐內容很簡單，6：30-9：30是用餐時間，不到9：30蛋就沒了，也不會補，水果感覺不新鮮、但房間內有冊子說是6：30-10：00。 不像4星飯店～ 櫃檯人員白天的服務態度佳，晚上check in的那位普通～ 非不得已不會想再來住

It was old and didn’t represent the photos on their website. The rug in the lobby was stained badly. We had paid almost $400 Canadian for an executive king and it wasn’t worth half of that. There wasn’t any air conditioning and we couldn’t keep the windows open because of how noisy it was outside. The bed was uncomfortable and the pillows were thin. The include breakfast was pretty typical. I would not recommend this hotel.

Had a great view of the river near by. I will warn though that it can be very loud at night

Not bad

The chef and his staff at breakfast were excellent

The location was so close to the train station and for all the tours. The breakfast in the morning was great! It was close to everything and a very walkable city. The room was large!

Clean room

Room was not ready. Told it would be shortly. That they would let us know. We were directed to their bar to wait. Which was old and boring. There was no one there to take a drink order. After over an hour we went back ourselves. The room itself was fine. But the lobby area was old and drabby

Hotel was a good stay Everyone was very accommodating to our needs. The breakfast buffet was excellent. Plenty of hot & cold choices. Just be aware that one side of the hotel is on the main pub strip - there was noise.

You need ear plugs if you are in the side of the bars. Otherwise close to everything.

Great location, hotel looking run down and room noisy due to people going through fire doors. Bed was comfortable and great powerful shower. Enjoyed evening meal and breakfast in hotel.

The service and food were excellent. You have amazing chef(s).

Bien placé en centre ville

While the hotel is centrally located in the old part of town, unless you spend more to stay on the river side, you will likely not get much sleep. The hotel sits on one of the busier streets for nightlife, with clubs blasting music till 3 am. This made adjusting to the time difference extremely challenging as this was our first stop on our trip. Parking can also be tricky because of the location. The rooms, however, are clean and cute. The staff are super friendly. And the onsite restaurant was just what we needed after our long travel day. Perhaps we would have felt differently staying on the river side.

Near the train station and city centre.

Really friendly staff and the room was lovely

Tasteless interior decorating, not enough power sockets, leaking toilet, no fridge, kettle did fit under the sink tap.

The staff were very friendly and helpful and the interior was in good shape. The exterior looked quite shabby and maybe needs some work. The room was comfortable but very noisy indeed (a Sunday night) as it overlooked a street with late bars and music venues. The internet coverage in the room was patchy. Water pressure in the shower (3rd floor) was very weak. Quite likely there are other rooms without these issues. Parking was 15 pounds a night (not included in the expedia booking and if it was advertised I didn't see the notice). Mercure is generally good and I'll stay with them again but probably not in the Inverness Mercure.

Godt værelse med udsigt til floden. Baren har faktisk rigtig god mad. Super tæt på alt.