everyone is always so nice and generous, the room was clean as always

Good property and friendly staff, nice rooms .

My only complaint was that our air wasn’t working. It was hot and uncomfortable during the night.

Entire staff was super friendly.

Food was great, great hospitality Room was very comfortable Look forward to checking out your other properties

Great customer sevice

Nice property with courteous staff

Love the bed. Staff friendly at check in. Not so much at check out. Said we were third party. No receipt of stay. Agent walked away ftom counter. Rates are too high for venue and facility. Stayed here lots of times, but never again.

Staff and service was excellent

Great mid grade hotel. Two rooms for the price of one. Comes with breakfast and drinks at night. Someone overseeing the pool area - not a lifeguard.

The room was clean the sheets were rough and hot when sleeping. Couldn’t move very well because I stuck to the sheets.

Did not like the toilet in the room. was way to far down for me. I had knee surgery earlier in the year and I had a hard time getting off the toilet. Having an ADA toilet would be GREAT.

My expectations were higher for this hotel, Eleganté is not so elegante. Ms. Alison (reception) was kind and welcoming when checking in unlike the other lady with the half bleached hair who did not acknowledge I was there. The hotels entrance is beautiful but I would not recommend staying there unless you like struggling with the room door not opening. Apparently you have to be patient with the door to then find out the key card was not working. The room was clean and spacey. One bed had a pole sticking out to which my child hurt herself. The bathroom was missing a shower curtain to which the water splashed all over the floor. The kitchen electrical did not work on our last night and the refrigerator stopped working and the ice packs melted and could not be used. The kitchen faucet water came out brown. There’s a pool monitor but not a lifeguard.

The front desk people were a bit rude

Very well put together

Clean and spacious room, friendly staff, very nice stay!

Good

I love this hotel. Always my first option if available when I’m in town. However this time I had an issue with cleaning ladies. Check out wasn’t until noon. I go to breakfast and go back to my room at 1020am to find my door was opened. They were in there cleaning my room like I was checked out taking everything out. My wallet and Labtop was in there with much more. I did not appreciate them being in my room before check out.

Breakfast should be better considering the price of the stay, Disorganized room numbering and no sign indicating the location. Dirty towel according pictures.

Está muy antiguo le hace falta remodelación y de primero me habían dado un cuarto que olía muy mal pero al final me lo cambiaron, en lo personal no me gustó mucho, la alberca olía demasiado a cloro que hasta te ardían los ojos😔