I didn't appreciate it when one of the staff came into the breakfast room at 9:40 a.m. and told us we needed to leave.

We didn’t get to stay the hotel was booked!!!’ Do not charge me . Rochester is known for its hospitals, my daughter very ill. We were released from hospital at 3:00 am went to hotel completely beat & not room. I tried to cancel reservation they said I couldn’t it was past the date. Return my money !!!

I will never stay in this hotel again it is rundown and in poor condition please take off you sire

I have stayed here several times when in the area. The property is always clean. The staff is incredibly kind and happy to help

I stay there whenever I have to go to Rochester. The staff are very friendly and willing to accomodate my needs.

The rooms are comfortable and the staff is so friendly.

The pool has no water. The deferred maintenance in evident, the breakfast is blah, this is not the Country Inn & Suites I used to stay in. I will not stay there any longer.

It’s not fancy, but they have beds, hot water, hot breakfast and it’s cheap to stay.

When my key wouldn’t work the workers were attentive to the problem.

Pool was still closed down. No coffee makers in the room. No hand towels in the bathroom. Toilet was dirty. No comforter on the bed. No Staff around. This place should not be under the name of Country Inn & Suites. We have always stayed at them & now I will never stay at one. It is a Hole in the wall to say the least. Giving the company a bad name!!!

Pool has been closed since june 25 (its now August and our kiddo was very disappointed), toilet ran all night, beds are old and saggy. Ive stayed at country in and suites before and had higher expectations. Won't stay at again.

Looked for a place with a pool for the kids on our road trip. The pool was shut down by the health department. A lot of leaks and sticky floor.

Hotel in desperate need of new flooring throughout halls, rooms, lobby, stairs. The room has a detector on the ceiling with a bright green LED light that illuminates the room. I brought a sleep mask or this would have made it very hard to sleep. At check in, the desk attendant had me repeat all of my personal information including address and phone number despite asking for my ID and credit card. It was very strange with the desk being so close to the lobby sitting area where other guests were present. Overall stay was ok. Likely would choose another hotel close by for same price.

Friendly staff and great rate

Clean and quite room. Great breakfast. They even opened the breakfast 45 minutes early for us since we had to leave at 5:30 am.

This is the worst place ever!! So gross tampons in the garbage in our room. Bedding was not changed mold on it.

Enjoyed this location even though the pool and hot tub werent working at the time. I would probably stay again. Wasnt looking for anything fancy or expensive. It was reasonable pricing. Super clean to our standards. And safe for our 1 year old.

We were disappointed that the pool was closed and there was nothing on website indicating it was

The room was huge and had hard floors rather than carpet. Nice bathroom with sink outside from the shower and toilet. Beds were comfortable.

As soon as you walk in the lobby, you could tell you made a mistake making a reservation here. The photos are not accurate. Everything was dirty, and had an odor. Nowhere was it indicated that the pool was also closed. Not only was it closed, but it was posted that it was closed due to Health hazard. This should’ve absolutely been disclosed in the reservation, or at a minimum during check-in. Absolutely unacceptable.