1. Arrived Sunday evening for a 3 night stay. We ate in the restaurant the 1st night. There were only 2 or 3 tables occupied at the time we arrived. Asked to sit near the open door as it was very warm but told they were set for breakfast. However later others were seated in that area. It took 40 minutes for our food order to be taken. Our bill was reduced by the manager but that wasn't the point. We were told they were short of staff but that isn't our problem.
2. Although, not the hotels fault I was woken up just after midnight by voices this went on for a while. Then it was yes, yes, yes, so you can image what was going on in the room next door. Following this the couple appeared to be arguing.
3. Tuesday morning woke up to find there was NO hot water to shower. Appears there was an issue
4. Tuesday evening arrived back at the hotel around 10am after spending the whole day clearing out a family relation house who had passed away. Only to find our room hadn't been serviced. Someone had been in to take the towels but only left 1 bath & hand towel. The cups were rinsed. The bathroom shower wasn't cleaned, nor the bin emptied and the bed wasn't made. This was supposedly a Deluxe Room, no bedside lights or a place to put anything in a draw.
Good point the bed was comfy and the walk-in shower good when you had hot water.
Would I stay here again, NO I wouldn't recommend it. If you have to stay in the area then you are better off staying at the BrandsHatch Place Hotel & Spa