The staff at the reception desk and the concierges were really nice. I thought everyone had a good personality. My only issue was with the bar area, but this may be a different management. The bartender was nice, but the last day of our stay he wasnt there. 4 people were trying to serve 6 or y7 tables and it was a disaster. The pasta was terrible and cold, one young waitress kept walking by and couldnt help anyone, and there was no real bartender. Every drink order took forever.. That was august 17th.