The staff was very friendly and accommodates to your every request, especially the restaurant staff during high tea. Exceptional!

Nice atmosphere, clean and cool room.... The less pleasant thing is: the receptionist's slow work and everything has to be paid for, like we borrowed a knife and plate to eat papaya in the room, charged RM 5. It's not much, but it's never happened before when I stayed at other hotels. The check-in time took 3 hours, because of the complexity of their system and it seems they didn't leave any notes or anything for our reservation. Stayed for 8 days 7 nights with 2 of the same rooms.. Plus extra bed and breakfast.... Every time we wanted breakfast, we would have to confirm that this room had an extra person who had been paid for... Imagine having to repeat this every day when meeting different staff... Even when checking out... Our credit card used for a deposit of RM 1,500 had to be swiped twice because the payment was forgotten to be inputted.. I don't blame the staff who served our check-out... The staff who served us at check-in should have left a note so that the checkout process could be faster with a clear calculation. We were required to repeat the same explanation again when checking in. Even when it was finished, we asked for a receipt, but were told it would be emailed and in a hurry.. The Grab car arrived to pick us up at the airport. The process took about an hour in a state of anger... Hopefully Hilton can fix its system and employee training... 90% of the employees are very friendly and helpful.. However, there are some people we meet every day,

great view!! cold aircon, clean even the balcony... the housekeeping name SHOHAG is very kind and helpful! for waitress in the restaurant some really friendly, but some must have training, i think...

Great stay at the Hilton Ferringhi. Exactly what you would expect from a Hilton. The cookies upon check-in were a sweet touch. Room was clean and breakfast variety was too good. Would definitely be back for a longer stay. Only downside is that it’s a distance from the city centre.

The room is very well kept and clean, comfy mattress for a good night's sleep. Staff is friendly during check-in and out. It comes with a signature welcome cookie which is so delicious.

Everything was great, kids happy, very cozy room and spacious (just dont like the view 😅 facing hotel entrance), didnt try their food or bfast, but i heard all good. Will recommend to others! 🩷

Pool need to wear proper swim wear no sauna or steam room or hot pludge pool to relax to be consider as family hotel check in and check out was quick and effiicient

Never disappointed if you stay here

Never disappointed if you stay here

Had a great stay at DoubleTree by Hilton Penang. The warm welcome at check-in, clean and cozy room, and overall service were excellent. The location is convenient, close to popular spots around Batu Ferringhi. Breakfast was delicious with plenty of variety. Would definitely come back for another stay!

Welcomed with friendly service, very satisfying clean hotel..

Beautiful, attractive and a 4 star hotel

Everything is good. Just prepare RM3 for the parking lot. I love the breakfast buffet, especially the Indian cuisines. The staff is so friendly and helpful when I asked about it. Thus, I am able to try something new like pongal rice, idli, and some sweet dessert. Thanks for the best experience.

Had a great stay here. Really comfortable and will definitely be back again.

The breakfasts are superb. The cookies, of course, are the best. My son is totally having fun. Everything was good, but some of my room lights were broken. But everything was fine and pleasant.

Everything was good, but some things are not my favorite. The beach is not directly connected and it wasn't even a nice beach. If you want to borrow cutlery, there's an extra charge. The gym is quite hidden.

So perfect. I will be back again if travel to Penang, but so sad when rain can't playing and swimming in the pool.

Have your cash ready to play pool & fussball.

I booked the room with breakfast & high floor. Upon check-in, I got a 5th-floor room & breakfast cannot be confirmed. I felt disappointed with the app & the hotel.

I had booked a high floor deluxe room, but I was given a room on the 5th floor. Moreover, the room booked was with breakfast, and the hotel could not confirm the breakfast upon check-in.