Friendly staff and easy to get around

Great staff and location

We had a very clean, newly updated room. It was a perfect spot for us while traveling through the area. We loved walking to the beach and nearby shops. I felt safe at the hotel. My only complaint is the noisy street at night, but it’s in a happening area, so that’s to be expected. We also loved the free continental breakfast - that was a great perk!

We really loved our stay here. We stopped in Monterey on a trip from San Diego to Crescent city —CA tip to tip! On the way home we stopped in San Francisco instead and after a long drive and fruitless search for safe parking I almost got back in the car to go to the Holiday Inn in Monterey because I just needed to be somewhere where I felt was safe and clean with kind staff. This hotel felt like a safe haven for a mom traveling alone with 3 kids. Staff told me without me even asking to park up front so we can watch your car (cause I had roof storage). Really impressive staff!

This Holiday Inn Express is an absolute gem. Located in the literal heart of Cannery Row. We've been staying here off and on since Covid, and one of the biggest attractions is the staff, who have been the same during each visit and remember us well. Clean, modern, great parking. 5/5 stars.

Great location

Updated, remodeled, clean, quite, comfortable, centrally and perfectly located hotel a few minutes away from Cannery row and 10 minutes away from Old Fisherman’s Wharf (walking distance). Breakfast is included and includes all that you may need, from yogurt, to fresh fruit, toast, English muffins, bagels, biscuits, oatmeal, pancakes, brew-yourself coffee and more. We stayed 2 nights, beds comfortable. Parking is included! Highly recommend it.

We loved our stay, real close to everything

Very clean and close to town. The room has the sink, toilet, and shower all in the bathroom. This made it very hard for 4 of us to get ready in the morning. In the evening i wanted to make a hot cocoa but I couldnt get to the sink because my son was showering. You dont realize how important it is to have the sink and bathroom counter accesible and how much it will slow you down in the morning. Would probably not be so bad for just a couple or a family woth small kids, but it was a huge time suck for a family of 4 with mature children that need privacy.

Great location and solid stay overall, but with a few key things to know. The hotel is steps from the walking/biking trail, beach, Monterey Bay Aquarium, Cannery Row, and tons of restaurants and shops. We felt safe walking around at night—even our 21-year-old son walking alone. Free parking is a plus, and the complimentary breakfast was a great way to start the day and save a little money. Juan, the manager, was absolutely wonderful—kind, helpful, and responsive. He really made a difference in our stay. However, be very cautious if you're driving a vehicle with any added height. The parking garage has a very low clearance (6'6"), and the warning sign blends into the building and is hard to read. Although the sign says "No pickups, vans, or campers," our SUV with a Yakima rack hit overhead pipes, causing damage. We got stuck and had to back out—causing even more damage. When we told the front desk, they were dismissive and unapologetic, which was frustrating. Thankfully, Juan later handled the situation with professionalism and kindness. Also worth noting: rooms don’t have blackout curtains, so expect to wake up when the sun rises. If location and walkability are your priorities, this place delivers. Just double-check your vehicle height before pulling into the garage!

Fridge didnt work and no cups on the room. Otherwise good and nice hotel.

Location

We had a very nice stay here. Comfortable rooms and conveniently located to so many restaurants and attractions.

I would highly recommend staying elsewhere. 1.The front desk employees were unprofessional. The employee who checked us in, "Deanna", was shockingly rude to us and we witnessed her interaction with another family at check-in as well. It was shocking and hard to watch. I'm not sure she gave me her true name because none of the front desk employees wear name tags. When I stopped later to ask a question of another front desk employee, it seemed I was inconveniencing her, as she was busy on her personal phone. 2. This hotel was very noisy. There was a lot of street noise as well as from the courtyard and other rooms. We had a sound machine and earplugs and still did not sleep well. 3. We were thankful to be in a room that had been renovated, but despite its appearance and new furnishings, it smelled very musty.

The hotel was nice and clean and great location. But the breakfast was not the greatest and the pancake machine was broken. Also this hotel is loud. Parents need to not let kids run around and scream in the mornings but the walls are just thin because you hear everything! Even people rolling luggage

Would stay again

Some staff and one of the managers had a very bad attitude over the phone

this is a motel

Unique Holiday Inn Express, we choose this hotel because we only had one night and wanted to be able to walk to everything. Allowed us to see the sights with little time. Room was clean, breakfast ok.

Great stay with the family! Location is perfect. Very walkable and free trolly stop is on the corner by the hotel. Quiet, clean, spacious room, comfortable beds, friendly staff. Free breakfast was good. Nice variety of things to choose from. Parking under hotel. Felt safe walking around all hours. Would stay here again