Facility was mostly clean, looked a little aged exterior and interior. Room was good. Place was quiet, no thin walls. There was only one towel per person, no wash clothes or hand towels....

Attempted to check in at 1pm rather than 4pm and was told it would cost $50 . A dog was howling/barking at midnight .

Staff was very accommodating

The staff waa friendly and helpful. It was close to downtown lake george which was nice. Our room wasnt very clean. The bathroom epsecially. Hairs in the shower and pink mold. And the floor had hairs and dirt. I know the sheets were cleaned but there was a ton of stains and it just looked gross. I know its a best western but the cleaners seem to not be the best. They can at least clean good after other customers.

Hotel room was infested with ants. Woke up at 4 am and had ants crawling all over me in bed. When I told the agent at the front desk all she could say was I’m sorry. Will never stay at that hotel again.

The hotel itself was maintained well. The rooms were clean when we entered them, but the maid service was horrible and the safe that was offered to us in the room was broken and they were supposed to come and fix the locks and they only did in one of our rooms ignored the other room. Beds were not made service was not there not enough towels in the room extra charge for the two extra people I had in my room which I paid one towel for four people had to go to the desk constantly to get towels cause the rooms were not cleaned in the morning so there were no towels left behind. We stayed three nights. I’ve stayed at this hotel often throughout the years many times and I understand management had changed through the years, but never experience this bad service not caring in the hotel. And under the best Western name, it’s a crime because I’ve stated plenty of best westerns through the years and they’ve all been excellent in service and in cleanliness. In addition on the last day, one one of the rooms we were locked out of at 8 o’clock in the morning when we went to go get a cup of coffee when checkout is 11 o’clock. In addition to when I was checking out, I almost felt like I was being mocked by the rep at the desk.

Staff was absolutely amazing always willing to assist in your needs.

Front end staff extremely unfriendly. Mold in the shower, stains on the bedding. Hallway smells musty.

I stay at the best western in lake george whenever I visit the area for a short visit. It is very conveniently located immediately off interstate exit 21.. My hair salon is a 5 min drive. On my last visit, I decided that I wanted to go "Out on the town".. so i googled area nightspots and decided on a place on canada street. I was walking solo and it was a quick easy walk there. I even saw thursday night fireworks on the way. I walked back to the hotel later.. area felt very safe. My room was clean and comfortable. After I checked out the following am, I was allowed to relax poolside until I was ready to leave. And I LOVE the outdoor pool... my favorite hotel amenity... The staff( at desk) pleasant and efficient..( and checked my room first to ensure that it wasnt otherwise occupied.

Everything was very clean. The room was so nice! The one critique I would have is that we had to wait quite a while for someone to come check us in. Also, there was no one there when we were ready to check out.

Good and bad about the property. Good: Outdoor Swimming pool, indoor heated swimming pool, good breakfast options. Bad: Phone service never worked. There were huge waiting times just to get the room access card. Also, had to go in every single day to get the card renewed (even though room was booked for 3 days).

I liked the 2 pools

It was a nice place to stay had great breakfast and very clean

Loved it !!!

Adequate for one night. Average motel but close to nice area

The rooms were clean but the hallway carpets need cleaned. It was noisy as the interstate was close by and the walls were thin so we could hear our neighbors. Our TV had no signal, but i didn't report it as we didn't care to watch television. The staff was friendly.

Most of the people that worked behind the desk could not be bothered, seemed annoyed and just were not friendly. The towel situation SUCKED - there were NEVER towels by the pool and asking for towels was like pulling teeth. Kind of sucked because location was prime - it was five minutes to the village and 10 min from the outlets, Marthas....

Outdoor pool was nice. Rooms were clean but smelled damp/ musty. No one came to clean the room even though we were there for 4 nights. Every day we had to go to the front desk to ask for clean towels and/ or toilet paper.

The front desk check in person was very rude. They only provide house keeping every three days . We were only provided two towels for the whole room we had two children with us. When we asked for more they said they ran out. We asked for a crib for our baby multiple times we didn’t get it until 8 pm that night. Over all poor experience compared to what we had before at this property in the past. It was very sad.

Beds are very confirtable and clean, the breakfast was ok, the waffle was great and delicious.