The staff could not have been more friendly. The only criticism was the lack of bar staff on the Saturday evening. The queue to be served was at least 12 people long.

Stayed two nights Bed and pillows are uncomfortable Rooms are clean but decor is tired and characterless Halls ways and stairways aged The potential to be stunningly luxurious is there but needs a definite upgrade

Not so good, rooms a bit neglected

Staff are fabulous and made us extremely welcome, stayed many times and will continue, 5 stars all the way from Mr & Mrs Dunn

very goood

Friendly place with welcoming staff

Abit of a long corridor for my disabled husband as we were at the back of the hotel

We liked the property very much. We had a lovely room pleasant staff. Nothing was too much trouble for them My only problem was the breakfast. The orange juice was like drinking water and the ready break porridge was awful 😣 other than that are stay was good

Didn't eat there but food looked good. Will try next visit. . Bed very comfortable. Quiet and relaxing.

we chose Prince of Wales as we had stayed several times before, so we were under no illusions, It's a Victorian Hotel, It has Good Points & Bad Points, Food is of a Adequate standard, not Gourmet but wholesome ! Breakfast plenty food and choice, Bedrooms are Newly Decorated (compared to last time we stayed), Bed, Mattress past its use by date, old metal springs, but no bounce left in it , it was like laying on a hard slab, needs changing, rest of bedroom very spacious, and clean , Hotel interior has been spruced up without losing its charm, Would we stay again YES, Good value for the price, One Niggle only card payment at Bar ??? Cash is King !!

Warm welcome. Room at back of hotel. Woken at 6 by a very loud whirring noise which we could only assume was the kitchen extractor fan. Coming back to the room in the evening, the room was full of food smells. There was a missing light bulb in the bathroom which made it very dim. Also the metal grid part of the plug hole was missing, so it was just a hole. These two faults were reported to reception, so it would be interesting to know if they’ve been rectified since we left. I would have thought the cleaner would have noticed these faults and reported them! There was no internet access in the bedroom, and indeed even in the hotel reception area. Also struggled to get a phone signal. As soon as we got onto Lord Street it seemed fine. Wouldn’t stay here again.

We were given the room furthest away from reception. Up in the lift and loads of stairs and heavy doors,terrible Bed not comfortable and small, mattress needs replacing Room too hot No loo brush Dangerous stairs beside fire doors Didn't know about car parking fees. Terrible. No ventilation in bathroom. We have stayed here many times, but will not be returning

Room 319 on the 3rd floor had a limited view over the roof tops. Red hot and the windows would only open a bit due to safety chains on them. Bed was too hard for me, so i slept poorly. The Shower over the bath was nice and hot. Floor creaked due to age and carpets, whilst clean, look dirty due to their age. Parking was ok but charged at £6.00 overnight. Location of the hotel is great. Good bars and restaurants all within a 10 minute walk. Ate at an Italian called Volare, which was 10 mins up Lord Street.

👍

We love it all thanks 😊 .

Good hotel

It would have been better if they checked the room every day for things like towel's and loo rolls plus top up the tea and coffee stuff

Nice property clean could do with a better bed furniture

Was good

Room was a state with a ceiling repair and a water stain down the wall. Carpets were thread bare and stained. Mattress was an old spring mattress and pinged every time you moved.. real shame as the property looks nice from outside… it’s more than a travel lodge but is a lower spec room