entrance too hard to find

It was amazing stay ... beautiful place , heaps to do , werribee zoo next door as well as the werribee mansion.. fantastic definitely be back.

Hotel was fully booked at the time of stay. We paid a premium to stay one night but were put in a room above the spa and sauna which was very noisy up until 10pm. The blinds were broken. Breakfast was not great.

Comfortable beds and quiet on a midweek stay. Breakfast could be improved, the food options are limited and not the best quality.

Stylish and easy and free access to the adjoining Lancemore mansion.

Breakfast good

The king bed was huge and so comfortable. The room was great and quiet. The slat window shades don't provide complete block out but that didn't bother me. Wonderful atmosphere and surrounds but the thing that really made my stay special was the service provided by Renee on the front desk. So considerate and friendly, she took my needs into consideration and was super helpful. She also remembered me the next day and showed gentle genuine interest and kindness in our conversation. I have always wanted to stay at the Mansion and will be coming back for sure - especially when there is a great last minute special like the one that I got.

Beautiful location, wonderful staff.

Greeting at reception.

Love Lancemore Mansion, such a convenient place after an exhausting day at the zoo. Staff were excellent and friendly. Quiet and serenity environment. Definitely felt rested.

Very tired, definitely needs a renovation. Definitely not 5* quality. We had to get them to mop our bathroom as there were still stains on the floor. Swimming pool, steam room & change rooms dirty and very tired. Layers of dust and cobwebs throughout the building. Overall cleanness was very poor. Staff all very pleasant and extremely friendly and welcoming.

A Fantastic experience

This property was absolutely breathtaking. Interesting, quintessential Australia. Everything you could want from a visit to Australia all in one place. Staff are great, food is good, the scenery is phenomenal, and the nearby open range zoo is a can’t mess experience.

Very disappointed with the size of room not what I’d expect for the money

Wanted rest and peace, left the hotel with more stress and anxiety: this hotel had no hot water and I followed up 6 times without any call backs/solutions. The pool was out of order, the rooms are not soundproof so it was very noisy at night and we could not sleep! Reception showed zero care whatsoever despite the unpleasant experience - this was unacceptable!

Staff were so friendly and helpful

We’ve stayed before and this time was just as good. Gorgeous property and Hotel. Will be back!!

The building and service were fantastic with possibly the most comfortable mattresses I have ever experienced in a hotel but the rooms weren’t luxurious - quite tiny and in need of a refurbishment to improve cleanliness

IT WAS CLOSE TO ALL THE ATTRACTIONS WE WANTED TO SEE AND SO EASY TO JUST RELAX AFTER SEEING THE ATTRACTIONS.

Nice place to stay. Beds are soft and the windows could do with block out blinds