Thank for a great experience .

-Ample room with musty smelling rug. -Did not get house keeping services even after requesting it twice in one day. They came up with the excuse that the room had DND, which is not true. -Bathroom has handles for disable visitors, but the toilet hight did not comply with ADA standards. -Bathroom mirror had low lighting conditions. -No vanity mirror. -No towel racks. -No USB connectors. If the visitor does not bring an adaptor no phone charging will take place. Frustrating. -In fairness all the staff was willing to please, which was appreciated. -If the hotel undergoes some upgrades I would stay there again. -Hilton has not contacted me for a survey after a week.

The hotel was okay but you can tell its an older property. The valet parkingat $45 per day is overpriced but there are roadside self parking spots in the area. The elevators were a nightmare as they didnt work properly my entire stay, the issue was 2 out of 3 worked and the working ones stopped on every floor going up and down so at times you would have a 30 min wait. I was on the 11th floor so would walk down but couldn't manage to walk up 11 floors. I asked for a discount on my room because of the inconvenience but was told the GM had to approve and he wasn't there over the weekend and they would get back to me which I don't expect to hear from them.

Very dirty

The only problem was elevator did not work properly for three days and according to staff it is a continuous problem.

Property was nice but you can tell it's worn and ready for an update. All the furniture looks a little tired ane baseboards, vanity, tables are chipped and well worn. Overall though it's in a good location and i felt safe and comfortable. One thing to note if you have a car, the only option is valet for parking at $45 USD/night. This added up during my 5 night stay and was an unexpected expense. Unfortunately there were issues with the elevators when i stayed, it would stop on every floor up and down so you were forced to choose between waiting 15-20 min for an elevator or taking the stairs. There are 15 floors at this hotel so when we did take stairs it was quite the hike up.

Excellent

Friendly staff, clean room. Nice amenities, pool, lobby bar, great location. Would return.

Accommodations were very nice, rooms clean, had what we needed. Great location for Mahaffey Theater and Dali Museum. One of the elevators broke though and it was very annoying to get an elevator and then it stopped at every floor. I was happy with the stay, but it’s really expensive rate wise, then they nickel and dime you for parking etc.

The hotel is a bit tired and in need of some TLC. Our toilet did not flush properly. The lifts broke down several times and the prices of the food in the shop and the restaurant were way overpriced for the quality. Arrived 2pm and was asked to pay a 25 dollar early check in fee! Check in time always used to be 3pm but here it is 4pm. Just a cynical way to make more money in my opinion.

There’s hardly any parking but if you pay $45 PER CAR for valet there’s parking. The elevators were not functioning normally and stopped on every single floor causing a huge line and people ended up taking the stairs which are extremely hard to find . The bottle water in the room is $3 each and they didn’t compensate anyone for the inconvenience.

This is the worst hilton I have stayed at. Furniture is outdated and worn down, rooms had a smell, and elevator was broke several people had to use the stairs because there was so many people waiting for the elevator it took me 30 minutes just to get to my room waiting on the elevator that stopped at every floor regardless of what buttons were pressed. Very disappointing…

Would not recommend. Up charge to check in early(if room is ready it’s ready), $45 valet, elevators broken, front desk snarky, rooms need updating (old and musty)

Great hotel. Staff are friendly. Hotel has a lovely relaxed vibe with everyone chatting. Rooms are surprisingly big. Highly recommend.

This hotel exceeded my expectations upon arrival but there are a few things that could have been better. The hotel is much larger and nicer in-person versus the photos. The entrance way and pool area are beautiful. The rooms are large and comfortable. The decor could use some updates. This property is in a safe area, with a very close walking distance to the pier, museums and city airport. There are microwaves in a common area and a small convenience shop on-site. The valet service is quick and excellent. My drawbacks were the $45 per night valet charge and $75 per night deposit- these fees are excessively high. Can we get back to a reasonable valet charge and set deposit amount, per stay? In addition, i couldn't have get my Hilton Honors points for my stay since i booked through a third-party. I'm hoping Hilton will change that policy. All and all, I recommend this hotel as a safe and great location.

During our stay had to remind staff to refill the soap dispenser, add towels and empty out our trash. Our visit was okay just not worth the price.

great

Great place for a long weekend to hang out. Close to shopping and dinner.

The view of the airport and bay from the 13th floor was amazing

It is a beautiful area, but our room was never cleaned