Hamburg style

The room and facility was quiet, beautiful, comfortable, and the staff was gracious and helpful.

The room was really nice with a beautiful bathroom. We ate at the restaurant and had a high quality meal. The room was a little expensive but it was nice.

Modern hotel with clean comfortable rooms. Very conveniently situated close to the airport. Would stay here again when returning on business.

Clean and comfortable rooms

Well managed hotel.

I frequently travel to Hamburg for business and usually have positive experiences with local hotels. This time, I chose your property due to its proximity to the airport. Unfortunately, the check-in experience was the worst I’ve ever encountered in Hamburg. When I arrived, the receptionist, Ceryna, was extremely impatient and, frankly, rude. The check-in form was in German, so I politely asked for assistance. Instead of helping, she gave me a nasty look and impatiently pointed to the sections I needed to fill out without offering any real support. My room number was above 280, and I couldn’t find it initially. When I returned to the front desk for help, she curtly claimed she had told me to turn before taking the elevator — something she never mentioned during check-in. She was clearly annoyed by my question and made no effort to hide her frustration. To make matters worse, I observed that she treated the next (Caucasian) guests far more pleasantly, which made the whole interaction feel even more uncomfortable and unwelcoming. That said, I would like to commend the two gentlemen who handled check-out the next morning. They were professional, friendly, and even offered information about the shuttle service — a stark contrast to the check-in experience. I would appreciate knowing what standards of customer service your hotel upholds and under what circumstances it is acceptable for a staff member to treat a guest the way I was treated.

At the end of a 3 week trip, this was a nice place to stay for an early flight out of Hamburg. Convenient shuttle and restaurant on sight.

Excellent service and rooms

Beautiful hotel. Rooms are spacious and comfortable.

So close to the airport that I was able to walk to the airport the next morning.

Very close to the airport Very clean and neat

Room is spacious. Everything looks tidy and clean. If would be better if staff were more friendly.

We stay there every time we go and come from Hamburg

Friendly staff and beautiful spa

when I booked for staying at this hotel they said the parking is available, but when I arrived at the spot, they charge me €19 pair night for seven nights they charge me €133 …i’ll never come back to this hotel again. it’s like a trap and you can do nothing about it. You already paid off your stay

They are good people

D

Great hotel just at the edge of the airport with a reliable shuttle service for flights

Charming and well appointed hotel, though the staff was cold and unfriendly.