I like all here

Entertainment was really good,very talented people,and the staff was very nice...beach was beautiful, but the Food was lacking everything seemed very generic...We didnt get to experience the reservation restaurants so I cannot review those,but the buffet was left to be desired...

booked a king room, got double beds, was not as pretty as photos, staff not accommodating or helpful

We had a great time with my teen children and the entertainment staff are phenomenal ❤️

The property is in poor condition. There's no air conditioning in the bathrooms. The pool and the yakusi are dirty. The drinks are bad and served in glasses from workers' cafeterias. The rooms, the bathrooms, and the sink are clogged. The countertop is about to fall off. The hotel needs to be fixed. I don't know how people stay there. I left a day early because I wasted my vacation at that hotel.

Aucun problème

This place is awesome with great food selection

The resort is in desperate need of remodeling or updating. When you arrive you will be met with a salesperson attempting to get you to sit through a sales presentation. If you decline, they will ask over and over. If you still decline, as we did, the sales lady just stared and frowned her face each time she saw us. We normally stay at five star accomodations so I had low expectations coming here and knew that I did not want to buy and of there "timeshare" packages. We reserved a king sized bed and received two double beds. Only 3 bottles of water provided for the entire 6 day stay. You must purchase more water or walk over to the main bar or buffet to fill your own water bottles. The staff was hit or miss. Some of the bartenders had condescinding comments when you requested certain bar drinks. We didnt receive beach towel cards upon arrival and was thoroughly questioned by the towel attendant as if we should have already known the rules. The food was basic bland american food and did not have pescatarian options other than Tilapia. There is no room service so if you want breakfast or lunch, you had to go to the buffet or beachside grill area where there were flies and bees all around. We had to walk down the beach to Clevelands beachside restaurant for good food or go offsite to the marketplace. The power went out one evening and it was very hot! The beach was the very best part of the resort. Crystal clear warm water! We even saw dolphins one morning. I wont be returning.

It was a nice place friendly people but need to do something about the misquotes there. They were horrible. Also need to fix the hot water.

Had an amazing time and loved the ocean views. Staff were welcoming and friendly.

The beach was amazing 10 out of 10 but the food was terrible.

Needs to be updated. More chairs around the pool are necessary and also more umbrellas.

Staff very friendly and helpful. The resort needs an upgrade.

This place is the dirtiest hotel I ever been the room , bathroom is very disgusting, food trash ,,,, room nasty bathroom nasty nasty nasty

The resort itself was okay.However, my experience was unfortunately overshadowed by how my cousin and I were treated compared to some of the white guests. We noticed a clear difference in the level of attention and friendliness we received from certain staff members, which made us feel uncomfortable and unwelcome at times. While not every staff member behaved this way, the contrast in service was noticeable and disappointing. I hope management takes this feedback seriously, because this property has so much potential, and all guests should feel equally valued and respected.

The beach is really beautiful but the rooms need some updating.

The food options sucked. Shall I say that again? The food options suck. For a 7 day stay we only got to use the actual restaurants 3 times. This was not advertised on their website and we did not learn this until we arrived. You had to make reservations to eat at the restaurant and it was a fight to get that reservation. One lady we met there did not get all 3 of her nights. Once you did get to eat in the restaurant it was just dressed up food from the buffet. Putting a flower on a plate of buffet food is NOT eating in a restaurant you had to fight to get into. In order to eat we had to eat at the terrible buffets. It was so one night we walked off property and went to a local restaurant. We also had to go to a grocery store to get bottled water, it was not provided. I spent a lot of money for a mediocre experience. Stay somewhere else even if it costs more. Not worth it.

We liked that there were different restaurant options for the resort because we didn’t care for the buffet too much. The restaurants were outstanding though! The ladies at the spa were very nice as well. We wish the area they did the shows would have had some ac so we didn’t get overheated. We never got to see any of the shows because it was just too hot. We really enjoyed listening to the lady sing every night. The resort was not over crowded. We had a very nice stay overall. Everyone was very polite!

My sink wouldn’t drain. I called engineering at 7 AM and they knocked on my door at 930 PM after my baby was asleep and woke us up. It took a few hours to get her back to bed. On Mondays they have very loud entertainment till midnight. We were near it and this also woke up my baby. I had to soothe her for an hour and a half until it stopped then it took me an hour to put her back to bed. They ran out of milk in the entire hotel one of the days and well that’s what my baby eats all day. They told me to get in a taxi to get some, it’s about 20 minutes each way. This is how I spent one of my vacation mornings. I’m also 7 months pregnant. I got no sleep and couldn’t even relax due to the milk situation. This is probably the worst vacation I ever had.

Amazing staff. A real effort was made to ensure your stay was great. Beautiful beach.