Very good

Beyond amazing! We enjoyed every minute in this resort!

It was fine for a few days vacation

I did not really like the food options. The restaurant was always overcrowded and you would always need to be in a queue to get a food. You have to request cleaning every time, and I did not feel cleaning was properly done as for 5 star hotel. For example I havent seen any loo disinfection signs.

Before I start , if you don't speak Turkich or Russian, believe me, this is not the right hotel for you. Unfortunately, I got the worst surprise the moment I arrived. I found myself booked a room for one person instead of two.  ( which was 100% my mistake ), but what made the situation much worse was the way the hotel reacted to this. The receptionist was extremely rude. For a moment, I thought I'm visiting her property at midnight, not coming to 5 stars hotel !! The hotel team found my mistake as an opportunity to get maximum benefits instead of trying to find a solution. They made me pay 500 pounds extra !! Although I showed them that the difference between one person or two in any room type in all booking site usually not more than 35 pound pernight !! As they know, I don't have any other option. They refused even to negotiate. After I had to pay for the room almost twice  and with a mutual agreement that the room will have a double bed, they provided us with twin beds room 😅 ( to be honest they asked us to come to the reception the next day at 10 and wait maybe they may change it but I was already overwhelmed to deal with the reception staff again and ruin more my vacation). The bottom line is that there was zero sympathy, zero knowledge about customer care basics, and they never tried to make any small kind gesture to overcome this issue. If you want to make a profit from a situation, at least try to make it nicely and kindly without an attitude.

They have the rudest receptionist in the world. Ayşn, try to avoid dealing with her if you don’t want to ruin your stay at the hotel. The food is average at best, and the entertainment is below average. The desserts are just piles of sugar with no real flavor. As for the toiletries — the shampoo feels like cheap hand soap, and there’s no conditioner provided. The beach is a big disappointment: it’s full of rocks, and many guests end up getting injured. The entrance to the water is especially bad — covered in sharp little stones that make it nearly impossible to walk in without hurting your feet. Another major issue is communication. Most of the staff only speak Turkish or Russian, so if you speak English, it’s very difficult to get proper help or service. That said, the hotel itself is very clean and the surrounding landscape is absolutely beautiful — those are probably the only highlights of the stay.

Not enough options for ala cartes. You had to pay person to have an ala carte. The pools and beach were great. They had excellent shows at night.

Bra hotell, trevlig personal, bra all inclusive utbud

Très belle hôtel situé sur une plage galet mais très bien équipé Très propre et très bien arboré Personnel agréable et à l écoute Les repas sont variés et bons J y retournerai sans hésiter

The staff were awesome, the cleaning was on on point with a great variety of food options. The only area that needs a bit of improvement is that of activities for guests. During our stay it was relatively quiet as it was off season but the only activity for adults was darts. Management should look at getting more activities organised to help make guests stay in bit more interactive even during off peak periods

Güzel bir otel.Temizlik hizmet ve mutfağı güzeldi tavsiye ederim.

Otelde müşteri karşılama ve hizmet kalitesi başta olmakla beraber, temizlik ve hijyen , mutfak ve mönü kalitesi ve çeşitliği için çok teşekkür ederim.

Konaklama genel olarak başarılıydı. Bir turizm çalışanı olarak değerlendirdiğimde oldukça tatmin ediciydi. Sadece otelin içindeki kücük hayvanat bahcesindeki tellerin ardındaki hayvanlara çok üzüldüm. Esir gibiler… hava kötü olmasa eminim deniz ve havuz kullanımı da mükemmel olurdu.

5-12 Oct. This resort was amazing, assisted by the beautiful weather (early to mid 30s all week). Sunbeds were mostly always available (never a battle to get one, except maybe on the jetty/private beach). The selection of food was varied and catered to all palettes, and was well labelled for those with dietary needs. All very tasty. and the on site patisserie was an added bonus each afternoon. The bar man on roller blades by the pools was a nice touch. The drinks menu and restaurant options were available via QR code which is useful. A great variety of activities during the day and the evening for all age groups. There is also a small zoo which has a small variety of birds and fish. Not a very English speaking/friendly resort so if this bothers you, find another. Its mostly Russian and German tourists. But they do try really hard to help you when needed. The only negative was the onsite spa. What they sell you and what they deliver are not the same thing. Which is a shame. Next time I would try somewhere off site after our experience. We would absolutely return to this beautiful resort.

The hotel write, that they have 3-4 a la carte restaurants, but only two was open - and that was on the same site, so one day it was italien and next day fishrestaurant and one day closed. We will not come back Because of this - they should inform about that, as it is important to us, when we choose hotel.

Yemekler gayet lezzetli ve çeşitli. Animasyon ve etkinlikler yeterli. Çevre düzeni ve otel tertemizdi. Çalışanlar güler yüzlü ve kibar. Otelde ekim başında kaldık Rus turistler ağırlıklı olarak konakloyordu. Denizi temiz ancak büyük çakıllardan oluşuyor yüzme bilmeyenler için biraz tedirgin edici olabilir. Kurumsal bir havası olduğunu girişten itibaren hissesiyorsunuz. Ki zaten Aksa jeneratöründe dahil olduğu Kazancı holding tarafından işletilen bir tesis. Tavsiye ederim.

Otel ulaşımdan check-in check-out sürecine kadar her aşamada çok yardımcı oldu. Otelin genel profili çok düzgün. Denizi güzel sadece taşlı ona uygun ayakkabı getirmeniz gerekebilir. Kafa dinlemek için çok güzel bir ortam

Otele rezervasyon yapmak isterseniz otelin resepsiyon Şefi Saba hanım dışında herkesle iletisime geçerseniz mutlu kalirsiniz. Canınızın sıkılmaması adına söylüyorum. Fakat animasyon ekibi ve mutfak ekibi tek kelimeyle mükemmel. Otelin clup diskosu cok kötü. Hizmet calisanlari on numara.

Otelden ve odalardan genel olarak memnun kalmakla birlikte ilk giriş yaptığımız gün odamızı upsell ile yükseltmek istedik. Resepsiyonda görevli arkadaşlar ekrana bakıp back officede bulunan müdürlerine gidip sorduklarında uygun oda olmadığını ilettiler. O sırada siteniz üzerinde uygun oda olduğunu söylememe rağmen “hangi odayı satın aldıysanız o odada konaklamak zorundasınız size açıklama yapmak zorunda değilim.” Dedi. Müsait odanın olduğunu gösterip açıklama yapmak zorundasınız dedim isterseniz satın alın veremeyiz o odayı dedi. Resepsiyon müdürü/yetkilisi rus bir bey gayet iyi Türkçe konuşuyor olmasına karşın anlaşamadık. Bu olumsuzluk haricinde gayet keyifliydi.

Odalar çok temizdi. Çalışanlar çok cana yakın ve iyiydi. Biz çok memnun kaldık en kısa zamanda tekrar gelmek istiyoruz.