Wirklich ein bijou.

Disappointing. Service is not to the level of the Relais et Chateaux brand. So many folks well-dressed, looking like they’re important, but few actually helping customers. Pre-arrival requests not addressed, can’t get a menu at breakfast. Can I get a check for our lunch? Don’t worry, we’ve already posted it to your room. Great, but what was on my bill—the guests on both sides of us had issues with their checks.

Auch beim 2. Besuch alles perfekt. Restaurants sind toll! Auch für Vegis genügend tolle Optionen (auch im Steakhouse Quintale)!

L’Alberta is a beautiful property with scenic surroundings and luxurious touches. However, despite its aesthetic appeal, our stay was marred by two major issues that left us disappointed and frustrated. First, we encountered disruptive construction on the property. Starting at 8 AM during both mornings of our stay, we were subjected to constant drilling and hammering that lasted for over an hour. When we raised this with the front desk, the response was inconsistent and dismissive. On the first day, we were told it was essential work that had to be conducted, yet no effort had been made to notify guests beforehand or to relocate us to a quieter wing. On the second day, staff claimed to have no knowledge of any construction, which was baffling given the noise we experienced. Even after we presented audio recordings at check-out, they maintained they were unaware of the issue, which reflected a disappointing lack of accountability and professionalism. Second, the hotel’s handling of transportation fees felt opaque and misleading. The hotel offered car rides to nearby destinations, but at no point were we informed that these were not complimentary. We used the service twice, both for short trips under 15 minutes, and were shocked to be charged €65 per ride. This lack of transparency around pricing felt unfair and left us feeling blindsided.

è sempre bello tornare in un luogo dove ti dicono 'bentornata'. la gentilezza di tutto il personale non ha prezzo. infine, non banale e scontato, 'accettano i cani'. ma la differenza è che lo fanno perché li amano e questo si nota in ogni minimo dettaglio. sempre consigliatissimo

Prices have gone up but service has gone massively down, still a nice property to relax for a couple of days but probably there are better options for the same price.

Mi aspettavo molto di più dai 2 ristoranti soprattutto dall’Aurum. Area SPA mancavano lettini e molti idromassaggi non funzionavano.

Fabulous oasis in a beautiful part of Italy - excellent dining and services

As good as I expected and more. Great location in the country side surrounded by vineyards and serene views of Lago d’ Iseo. A want to go back and stay longer experience. Strongly recommended.

Wat hebben we genoten in dit prachtige hotel! Alles klopte en voor ons was het hotel precies wat we zoeken op vakantie… rust, mooie natuur, perfecte locatie en heerlijk eten en drinken!! Wij hebben enorm genoten en komen zeker terug!

Simply beautiful

A beautiful property, ideal for exploring the Franciacorte area with a helpful, courteous and generally excellent staff. Our room 202 had a Jacuzzi shower that did not work and was essentially a moveable hand shower in a small enclosure. It needs a proper shower. The TV in the corner of the room could not be properly viewed anywhere from the bed due to blockage and ALL english language programs were essentially unwatchable due to poor signal. There is a lovely pool, spa and garden area but with NO service, which seemed very strange. The breakfast service was excellent with some good choices and options. The main restaurant is in a good location with al fresco atmosphere but the menu is strangely limited with preponderance of vegetarian options and is expensive for what it is though this is mitigated by an excellent wine list. Overall good but needs to fix some issues.

Beautiful property, fantastic grounds and gardens and the staff are amazing. We loved our few days staying here.

A great location to visit the various wineries. Hotel very comfortable - except for the lack of air con (which we were told is not allowed until mid May?). Roberta was a fabulous host and helped when we needed it. Would recommend and come back for sure.Also a shout out to Fabio who drove us and helped a lot.

Struttura buona ma non eccellente, ristoranti non all’altezza, specialmente il ristorante”vista lago” con piatti tutt’altro che “gourmet”. Eccessiva la spesa per animali (50,00 € giorno)

Tutto perfetto. La coccola finale grazie a Roberta, super

Amazing property.. very clean , grear service. Good spa

Perfetta per un weekend all'insegna del relax e delle coccole

Beautiful boutique hotel in the heart of the Franciacorta wine region

excellent