The hotel was nice and offered something a little different. The staff were mixed, some were excellent but others seemed to do the minimum they could get away with, mainly in the restaurant. However the breakfast staff were excellent as was the food

Fantastic stay at a wonderful hotel. There was everything we needed for our stay and the staff were very efficient and helpful. Room was spacious and well equipped with a super comfortable bed. Breakfasts were excellent and a wide choice of both cold and hot food made to order. The recommendations from staff were really helpful in regards to some local areas to visit and using the bus service into Galway. Would definitely recommend and wouldn’t hesitate staying again. Thank you for making our stay so memorable with the ‘Happy Birthday’ message and sweet treat for my husband when we arrived.

Great hotel with wonderful customer service and a delicious full breakfast. Nice and quiet. Great area but the taxi ride to the center of town was about 15-20 minutes. Would definitely stay there again. Be sure to have dinner at O’Gradys on the pier which is a short walk away. Fabulous!

The hotel was is beautiful. The tiny touches make it feel special. We stayed in a king suite which was a luxurious space and very large with a couch and a bar space. Our room came with breakfast which was delicious. We also ate at the restaurant which is good with plenty of great beer options. The only point lost was our cable didn’t work due to the wire coming out of the wall. The staff working that night tried their best and made a quick fix, but with so much attention to detail I was surprised by the error. Would absolutely stay again.

They did not come to do our room until quite late one day they did not come at all and when they did come, they did not chop us up on the tea in the coffee,

Great decor and friendly staff. Very comfortable room and superb breakfast. Will stay here again, when next in Galway, for sure.

We enjoyed our three night stay at The Twelve hotel in Barna. We decided to try staying outside of Galway and used bus and taxi to get in and out of town. The hotel is very nice. The room is spacious (we had a King suite). The morning breakfast was excellent. While Barna was not particularly walkable, we were able to take the city bus both into Galway to explore the city and take an excursion to the Cliffs of Moher, as well as to the ferrys to Aran Islands. Staff was professional and helpful, printing out the bus timetable for us.

Excellent modern hotel with good dining options,good parking and friendly staff.

Beautiful boutique hotel in a great location

good overall

Very nice hotel, quiet and very clean. Parking not so good paid parking offsite.

NA

Property is awesome and the staff is very friendly.

Disappointed with how the hotel handled a fire alarm fault at 1am. There was no information offered by staff when guests assembled at reception. Staff seemed fo be scrambling. Guests making noise and playing loud music in room next to ours and don’t feel this was handled well either. At breakfast the next morning I overheard a guest asking for information in relation to needed a doctor and floor manager did not seem to be aware of options available in the vicinity (I was from the area so could advise of a walk in GP service across from hospital) . Staff need to be better briefed in handling such situations.

No internet

Loved staying here!

Our check-in was excellent with Bradley at the desk. Breakfast was very pleasant & fresh. The room was well appointed with a record player!

Very pleasent

It was farther away from Galway than we expected.

A wonderful night and amazing meal at West. Fabulous stay in every way.