The water pressure of hot shower is so low in my room. The in room phone is not working. Staffs are friendly and helpful.

We really enjoyed having the beaches in close proximity, along with the town and some great restaurants!

Ótimo hotel próximo das praias Dona Ana, Camilo, Ponta da Piedade e ao centrinho de Lagos com muitas opções de lojas e restaurantes. Quarto era enormeeee e com vista para piscina!

Personal perfecto , desayuno delicioso

Less than a 10 minute walk to the old town with all the restaurants and shopping and the beaches, clean property, and great pools! Staff was informative and kind.

A bit more dirty than I would expect from a 4-star at this price - specially the area around the pool. The area around the hotel is not the most pleasant and not very clean as well.

We had a great experience. The hotel is very clean and pretty. Lots of details and modern. The staff were very welcoming and attentive. Highly recommend.

We had a great stay at this hotel as a family of 5 including children. It was a good location and family friendly. We had an issue with air conditioning our first day and they took care of us by changing our room. The staff was very friendly and responsive. Good food options and drinks. Would recommend.

Soggiorno di 4 notti in famiglia (2 figlie) Divano letto improponibile, veramente scomodo. Pulizia giornaliera approssimativa. Struttura in generale decente, piscine godibili (anche se non ci siamo praticamente mai stati… al mare si va al mare…) Colazione ricca e ben fornita. Soggiorno sufficiente/discreto…. Anche in rapporto alla spesa. Basterebbe poco per migliorare in modo consistente (divano letto più comodo e servizio delle camere più attento)

The hotel was not up to the 4 star rating. Breakfast was chaotic with a poor selection of food and fruit no option for omelets etc. Beds were uncomfortable air conditioning was noisy. There were only 2 irons in the hotel for 170 rooms and poor communication skills. Insufficient parasols for around the pool. Definitely would not recommend

Le petit déjeuner était médiocre..pas de qualité et toujours la même chose.

Staff, particularly the day manager was extremely helpful and accommodating.

Firstly I wanted to say the reception and hospitality staff were nothing but helpful and friendly, particularly Emanuel and Renato, however, the hotel and its management were woeful. 1. We were left without air-conditioning for the entire week stay, got woken up by outside sounds because we had to keep the balcony door open at all times. Chased three times for them to even come and look at it. Told we would be moved, however, after packing, then told there was no spare rooms after all. Had to ask for fans, given really cheap ones, one fell over and broke, the other we had to fix ourselves. Got absolutely no doubt the next people into our room are still putting up with the broken aircon, clearly no plan to actually fix it. 2. One of the showers was broken, again multiple requests to fix it and promises it would be looked at, but no, we spent all week, all using the one bathroom to shower. 3. Minor but irritating on top of everything, my bedside lamp was broken (yes did check it wasn't just the bulb), again, same situation as the shower, promises but nothing done. One of the lights in the kitchen just cut out randomly. 4. Usually you don't find a bad breakfast in hotels like these, not here though, never met staler croissants and not a one off, my stepson tried to have one every day with the same results. One morning I had to try all three coffee machines to get some coffee! 5. Generally kept running out of stuff, towels, menu items, stopped being surprised in the end.

Centralt hotel med gode pool faciliteter. Desværre er hotellet slidt, og morgenmads faciliteterne langt under standard for et 4 stjernet hotel. Desværre var der en “rådden” lugt fra toilettet, som ikke blev bedre, selv om vi havde påtalt det.

For a hotel with as many rooms as it has, the area around the pool and restaurant never felt crowded, we were always able to get sunbeds for our party of 3. Reception was very welcoming when we arrived late (due to delays in passport control) which was heartening. Our room was spacious and well maintained, the housekeeping team were great. It would have been better if there were sufficient seats on the balcony - we moved a seat from the dining table so we could all sit together. The kitchen was well equipped and a great facility - although we didn't self cater - plenty of glasses and plates for drinks and snacks. Breakfast was good, although the choices were the same every day (but then again, breakfast is breakfast). More fruit choices would have been a plus. Checkout was seamless: as we were leaving early and would miss the breakfast service, we were offered a substitute which was great - no prompt was needed, again very welcome. Top marks for customer service and hospitality - thank you for a great stay.

Close to good beaches and historic town center. Very good breakfast buffet. Beds too small. Bathroom lacking some essentials like shampoo. Door dead bolt not working.

Great potential. Great location, being an easy walk to Lagos old town and to Dona Ana beach, and also with a Spar and a handful of restaurants nearby. Pool area and snack bar facilities also good, as was the kids club (small and informal). Reception staff also generally friendly friendly and helpful. However, although some rooms are recently refurbished, others need work (eg our air conditioner did not work, doors needed maintenance, mattress was old and uncomfortable etc). Similarly, areas around the pool (ie decking) need more regular maintenance and cleaning. Breakfast was fine, but the same every day - no made-to-order options or seemingly anything typically Portuguese. Pizzas in the restaurant/snack bar are decent, but the rest of the food just ok. Overall we really enjoyed our stay, but there is definitely room for improvement - we will definitely come back to Lagos, but maybe not this particular hotel. They need to spend more time/money on basics like maintenance, comfy beds and food quality (and perhaps less on things like the giant TVs in every bedroom...).

Amazing room! Strategic location

This is not a 4 star hotel. This is a 2-3 star hotel. You will be disappointed If you book this hotel. Only pool and the rooms that are ok.

Beautiful pool area, amazing buffet breakfast included with good coffee! Walking distance to old town, safe area. Nice balcony facing pool, good towel service. Helpful front desk staff. Very pleasant. Highly recommend.