good

都喜欢

Great stay

Neil at the front desk made the entire stay so much better. Everytime I’d see him he’d already be

Salle de sport sans cim, eau de la piscine trop froide

Other than lumpy pillows and the a/c cycling on and off somewhat noisely, the room was great and at a terrific price. Breakfast included was way better than others we ‘ve had before. The entire public part of thee hotel was super clean and comfortable.

Comfortable beds, updated hotel

Service great. But the elevator wasn't work properly. More than 3 times have to use the stairs. Pool was closed and with almos 100 F will be good to have it in service.

No me gusto que retienen 50 dólares diarios y tardan un mes en regresarlo ☹️en mi caso me tienen retenido 10,352.73 pesos , la alberca techada no tenía calefacción , y batallé al llegar la persona que me recibió no me trató nada bien, el demás personal si fue amable

Everything was excellent! The staff were nice and they helped us quickly. I loved the quietness overall and the breakfast was good.

Nice breakfast

The food is awful but the rooms were nice would recommend again

Awesome service everything was great

Me and about 10 other folks couldn't be checked in because the system couldn't receive booking info from 3rd party apps. Some of the guests were getting fairly annoyed at the problem. Front desk turned us all away and were told to call whoever we booked from and get a refund. In order to get a refund the 3rd party app has to call the hotel and get a waiver but the hotel doesn't answer their calls. I tried for two days to get a waiver so I can get my refund and Expedia says, they're not picking up the phone. I come back the third day to speak to the front desk staff to get a good number for Expedia to call them back and finally they answer. My first time at this hotel the room they gave me had a broken TV so they move me into another room. The second time, the front desk offered me a double queen room since they were out of the King room, when I asked 'why is that?' with a not so happy look, the front desk person gave me a King Suite instead. I've booked next door dozens of times at the Springhill and never had any problems. I get it, it's always not perfect but everytime I book at this hotel there is always something.

Clean. Room was big and comfy

Good convenient location.

It was a nice clean room.

Friendly staff and super helpful checking in.

It was exactly what we wanted and expected. Staff was super friendly.

Swimming pool was out of order. The person at the front desk was courteous but looked like in a rush. He could be a little more relaxed.