接待员是一位白人女性，办理入住时态度极其冷淡。她既没有笑容，也没有问候，我不得不主动开口。我们提前预订了三套三居室公寓，并特别要求安排在顶层，因为有老年客人。然而，接待员似乎对我们的要求漠不关心，只是说他们只能尽力满足我们的需求，而且度假村已经订满了。在我们入住期间，度假村甚至没有客人，我们附近的几套公寓都空置着，这让我们感到更加不公平和沮丧。 度假村设施陈旧肮脏。烤箱只修了一半，步入式浴室有水渍，地毯也很脏。我肯定不会再去那里了……下次家庭聚会我们得另找地方了。

总的来说，地理位置不错，公寓整洁干净，设施齐全。由于我们的公寓在一楼，每当楼上的客人走动或说话时，都会有持续不断的噪音，我们晚上睡不着觉。我们确实向前台投诉过，但他们无能为力。

Silverwater Resort, location is on the fringe of San Remo a short drive to shops & restaurants, location wise is quite good. Service was good and friendly. We didn't use the facilities due to the weather was a bit cool, so no chance for swimming. Room comfort yes or no, we expect a bit more in a resort meaning furniture expecting a bit modern and comfy mattress but nothing we experienced also the carpet is so worn out, we didn't realise they don't do house keeping so no top up for toiletries, if ran out we need to purchase ourselves, this is very new to us. If we stay in a Motel they usually top up toiletries and house keeping daily. cleanliness is ok. Yes, we did have breakfast and dinner. Breakfast mushrooms and sausages were so dry apart from those the rest were ok, not much exciting just the usual stuff. Oh dinner we did try their seafood pasta & chowder, presentation were not great, very ordinary and very disappointed. We thought we upgraded ourselves to stay in a Resort but we regretted that we didn't stay in a Motel, would save us some money. Honestly we wouldn't stay there again.

Shower left a lot to be desired. Room was very cold on arrival. Otherwise room was clean. Disappointing not to get a beach view. Plenty of activities onsite. Resort is spacious.

The room had great views and was very clean.

Amenities were below expectations and weather was too cold.