The hotel staff is friendly and helpful, and you can enjoy the traditional building. Only one problem, the hotel is hard to find.

The place is a little difficult to find, but that makes it more interesting to the exotic experience of Marrakesh. The room was basic but very comfortable. A large bathroom and comfortable bed. hotel has a nice rooftop garden when you can enjoy the sun. The common areas are nicely decorated. They can arrange for you massage, tours and dinners. Breakfast is free.

Pros: -This hotel has listed accurate walking times to the main attractions, which was appreciated. - The service was great, they were helpful and we were even warned about eating in particular areas that were known to serve old food to tourists. - Great water pressure and it stayed hot for a long time. We had a problem with the shower not draining and it was fixed immediately. -heater provided as well as extra blankets -good breakfast served daily at chosen time. Some people complained in the reviews about the breakfast and I'm not sure why. It was about the same every day; but you got coffee, tea, fresh squeezed orange juice with a slice of cake, warm bread, and a warm pancake-like component with butter and jams. It was delicious and filling. -super secure facility. Iron bars on the door that had to be unlocked whenever you entered or left. -beautiful patio and hotel Cons: -the bed is really hard; after living three years in Europe we are used to the firm beds, but this was more firm than usual. -we weren't given a tour so I didn't realize there was a patio on the roof. Was bummed when I realized we missed out on the sunsets there.

Excellent reception....staff extraordinary.....pleasant ambiance

Superb place great staff. Could do with a little more TLC on roof terrace a wonderful area but needs a couple of new sun parasols as no shade and too hot to enjoy. Food is far better than local restaurants

A very sweet welcome with tea and cookies, breakfast each morning and a very comfortable and beautiful riad experience.

Excellent établissement avec un personnel aux petits soins.

La chambre traditionnelle avec sa magnifique baignoire

Lovey Riad located in the Medina easily accessible without a long walk with luggage but do book a transfer through the Riad for your arrival. Super friendly,attentive and polite staff at the Riad will make you feel very safe and welcome. We were a family of 3 in one of the upstairs suites which was just as imagined with lots of Moroccan decor, and stone bathroom. We were there over New Year so cold at night and early morning but you have heating via the air con unit and also an electric plug in heater if needed-we were very warm in the room. Breakfast was served in the courtyard whatever time we arranged and was very peaceful there. Internet worked perfectly in our room aswell as the courtyard. We would recommend eating at Le Jardin only a short walk from the Riad and fantastic food and atmoshphere, Highly recommend this Riad. Thank you to Adil and Badas for a wonderful stay.

Traumhaftes Personal... gut situiertes Riad. Alles top

Sehr nettes Personal. Super Lage. Alles gut weiter so.

posto curato, tutti sono molto attenti alle esigenze dei clienti, gentili disponibili e volenterosi. Ritornerei senza dubbio una seconda volta.

Riad molto carino, piccolo, abbastanza pulito, personale molto efficiente e colazione fantastica

Riad graziosa e confortevole, buona la pulizia, colazione discreta, senza pretese: mancava un po’ di varietà. Abbiamo avuto un grosso disguido: non ci è stato inviato l’autista a prenderci in aeroporto dopo che era stato richiesto e confermato dal Riad

Very nice side, the staff is very friendly and the location in strategic position, near the souk and m A

2x a few hours before we were to land, the hotel guaranteed by phone that they would have a driver at the airport. DRIVER NOT THERE. We called the hotel 5x, no answer. We were lucky enough to find another hotel at 1:30 am. Next morning several more calls were made, still no answer. I want my money back. I am contacting you late as I have been ill since returning. Travelers, DO NOT BOOK THIS HOTEL.

I had a great time at Riad Cannelle. The host was very helpful, and the room was incredible. The only downside is the entrance- we walked around for a little while before finding the Riad (it is down a small alley, and there aren't any good signs for the entrance).

Very warm and welcoming front staff. Greeted with tea and pastry (like at most riads). Nice large rooms, either a bath or shower depending on which room given. Beds standard like other riads. Host provided map and directions. Very helpful with arranging for taxi and breakfast at your requested time. Overall very good experience, would stay again. Entrance to Riad off a Main Street in Medina, but door is hidden in a smaller alley to the right. Difficult to find the first time and of course very annoying getting harassed by children, which happens on the way to any Riad.

Amazing. First time in Marrakesh and after a long travel we were given a royal welcome. Excellent service and would recommend to anyone looking to visit Marrakesh.

Un-pleasant , disappointing , cunning attitude of the hotel staff , Very good at praising standard of services they provide , but nothing in practice . This hotel charged us 300.00dirham on our departure , failed to provide us our prepaid return ground transport although we ask hotel manager to book in advance . A VERY TRAUMATIC EXPERIENCE