this hotel is 3 star class

Very welcoming staff, a lovely pool, nice buffet breakfast. We had a spacious quiet room, perfect for a comfortable and relaxing stay. It was an easy walk to the town centre and to the Ness island. We really enjoyed our stay, thank you!

Very friendly staff, comfortable room, quiet. The location is great for an easy walk into town.

Outdated, found some spider webs on the wall, low water pressure, no air conditioning or even a fan.

Nice location to down town. Helpful staff. Good breakfast. Room and property not up to expectations. Very old and run down building. Parking was difficult.

The room was clean and the bed comfortable. The service is excellent and the people are friendly. The breakfast is an average buffet, nothing wrong, nothing great. The rooms are a bit tired as are the hallways. The brown carpet in the bedroom shabby. Its a long walk into town up a hill so we had to always take a taxi. Thus, the location is not ideal for anyone with mobility issues.

We went for the pool. The pool was not available. They only told us when too late to rebook. Not even a free breakfast to compensate.

Friendly staff. Uneven bathroom floor. Too hot in bedroom.

Very nice staff. Good breakfast.

Just want to start this off by saying the staff are superb and so friendly. When booking through Expedia we paid extra to have breakfast and parking included. When we arrived they had it noted that we’d paid for breakfast but not parking. Showed my booking and this was fine but they didn’t know this was a thing. Wasn’t informed until 24 hours before stay that the pool/sauna was closed and our booking was non refundable so couldn’t even change hotel. Really disappointed - Expedia info should be changed to reflect this. Doors need silencers or something, I was woken up so much by slamming doors or people chatting right outside my room. Room covered in scuff marks. No AC or fan so had to keep window opened up all night - which meant being woken up by birds or folk working in early morning. Breakfast was just fine. Food was okay but anytime we went down it was looking a bit dirty around food (cereal everywhere, crumbs, spilled food). Carpets all over hotel (especially the staircase) looking really tired and worn. The money paid just didn’t equate to amenities received.

The rooms were very dated. No charging outlets for electronics. Our TV was the size of a small computer monitor. The rooms were not indicative of the price charged. Having said that the staff were amazing and we loved the lounge.

Unfortunate that at check in we were informed of the leisure facilities being closed which was one of the main reasons for booking. £6 parking fee also levied at check in. Pleasant and helpful staff. Partially renovated but still some areas needing attention. Need queen linen for bed not just stretched king sheets! Room was clean and a great size. Outside needs a tidy up. Good breakfast.

Suuuuper hyggeligt hotel i ægte skotsk stil og med kanon service og dejlig morgenmad, værelserne var super flotte og sengen fantastisk

Pool not in service, no AC, uncomfortable beds

Great option for our family of four. Kids enjoyed the swimming pool. Located in a quiet area but walkable to many shops and restaurants

ok hotel, gå afstand til byen, elevator, sengen var blød, rent

Great customer service, comfortable room, hot water, close to city centre and historic sites, good parking

Easy check in. Quick walk into the center of Inverness but far enough out to be quiet. Good parking. Very friendly staff and a good breakfast.

Friendly, helpful staff, good breakfast and comfortable bed. Doors need dampers as slam loudly, hotel needs a refurb. Had everything we needed in the room. Can walk into town in 20 mins. Shouldn’t have to pay for parking if you are staying there.

The decor and furnishings in the living and dining are comfortable and cosy. Feels like sitting in a cosy cottage.