Excellent customer service. Great bar. 1 min walk to ACL moody theater which was the reason we were in Austin for a concert. Pricey but worth it.

Front desk staff was amazing. Suzy went above and beyond. Lobby bar was also good for daytime chill or night cap.

Staff was amazing. The front desk heard that itcwas my daughter's first time in Austin and theyvwent to get a wagon of kiddie toys to let her choose from. We were not expecting that, so it was little things like that that made our stay special.

Amazing! Will definitely stay again!

Some of the staff was not nice and place are over priced paid $1000 for a suite that was not clean and when we showered it leaked had to put towels down every time we showered.

Excellent services

From stepping out of the car all the way through the end of my trip, all staff were incredible and exactly what I've come to expect from W properties. Everyone was kind, attentive and helpful. I had requested my room to be available early if possible and they were able to accommodate. The restaurant and cafe were both fantastic along with the amenities and my room was clean and comfortable. Thank you for a great stay!

The stay was great until 5AM when the alarm and readiness testing went off. Hard to fall back asleep.

Amazing

Great location, especially since we were catching a show at ACL Live.

Excellent location, staff n bar personnel very friendly and helpful with directions and activities

Quick overnight

First of all, this was our first stay in a W hotel. When I told the team that we were celebrating our anniversary. They immediately offered us complimentary upgrade. We were wowed when we opened the door to celebratory strawberries and champagne. My heart melted. My husband and I were thrilled and appreciative!

Excellent Amenities and location

Loved it

Great hotel

Great stay. Will def recommend

N/A

Really beautiful hotel-front desk employee Suzanne was so wonderful friendly and professional. You need more staff like her! Room service was terrible, over an hour to receive food and it was not that good.

Very nice rooms and amenities. Nice staff. Beautiful hotel.