Staff is good and helpful. Just only one point to make me very unhappy. I visit Ｈotels.com to look for the room photo and see the room have balcony (it's my main reason why I reservation for this hotel). After check the room is no balcony at room. I'm discuss with front desk and they inform me not every room have balcony and today no any balcony room is available. If you need balcony room, you can pay AUD100 upgrade it. It's looks hotels.com cheat me. If not every room have balcony need remind for customer.

Hotel close to the elderly care center, good for us to visit my mother-in-law. The cooking machine in the room seems not strong enough, it took a long time to prepared our dinner.

因到達酒店時間已是晚上十點有多,酒店員工已下班,雖然有些狼狽,但都可聯絡到員工,若在酒店網上,說明辦理入住時間則更好.

Good.

Great location.. nice and clean.. friendly staff

Check-in had to phone, didnt have my resevation. Nervous wait for someone to assist. Checkout was frustrating. Dropped key in box, then realised need key to get to my car via lift. Luckilly could fish out a key to get out. Nice place but communication was lacking.

A great property close to the location I was visiting. Very safe and quiet for my family and comfortable beds!

The beds were comfortable.

Excellent location. Would stay again for work

Old and tired, but comfortable enough for a quick stop over in Sydney to visit nearby relatives.

Really nice place, very reasonably priced

The Nesuto was a nice hotel to stay in, easy to find and parking was also good. The room was good, TV was a little dated and (this is just me) the bed was a little too soft. Otherwise, a pleasant stay and will stay again in the future.

A little on the ruff side. A little aged and minimally cleaned

Bathroom was dated and a bit smelly. King bed was two singles pushed together. Food area sink was blocked. Behind the bed was extremely dusty. Parking access was convenient and straightforward.

I think the room needed a bit more attention to detail with cleanliness, it was clean but i could see it needed a bit more spit and polish. The carpet needed a shampoo. There is a sort of a smell that smells like old croissants. Perhaps a air freshener would help. The bed was very comfortable, happy with the level of noise which was zero. Good stay but needs that sparkling clean look.

レイトチェックアウトの際、電話をかけなければ、鍵を入手することができない。海外の客が滞在することを想定しておらず、ホテルのサービスとしてはかなり不足がある。価格から言えばホテル並みではある。こうしたシンプルな形のサービスで十分な客もいると思うが、サービスが限定的であることをより開示した方が良いように思った。

Great place to stay

Dirty floors. Bed was not made from the previous guest, sheets not changed. No one to complain to. Reception closed at 5.30 and all staff disappears. Had to call a central number to get Wi-Fi code.

On arrival we were confronted with a sur-charge for the secure parking. Last year this did occur. This was entirely unexpected

Reception closes at 530pm but there was no communication about this. We had to ring the number on the door before we could be checked in. We weren’t given the wifi password. The room was comfortable but in need of modernising.