The steps at the entrance are very unsafe for a senior. The room itself is extremely small, and the bathroom has no countertop or cabinet - which may explain why there were no photos of it on the website. The front desk staff left after 7 pm, leaving no support available for guests. If you have a lot of luggage to carry up to the second or third floor, you are out of luck - there's no help available. Overall, it feels like we are receiving the bare minimum in terms of service, with little attention to hospitality.