Got a room in basement located next to breakfast place. Should have asked for a better view beforehand. Reception desk staff in day time doesn't know the hotel surrounding very well. When asked where is the close by supermarket, he said "I don't know!". No intention to find out for me. So I asked the housekeeping cleaning lady who was standing next to him instead, got the direction successfully.
Suggest cleaning lady and receptionist can rotate their jobs since cleaning lady can answer guest questions more efficiently.
Breakfast hot food not yet ready til 7:20am (instead of 7am).