When we checked in, we were given twin beds instead of a queen or King (which we requested specifically for our honeymoon). The desk officer, Tina, said that we would get another room the next day, and offered to push the beds together. Then the bathroom was clogged. We called maintenance and they fixed the problem. Temporarily. The next day we had a seminar to attend but were assured we would be transferred to another room. When we got home, late, we were told that we couldn't be transferred because they had overbooked. So we had to use the same room, and the bathroom got clogged yet again. Plus, they had not even cleaned!!! That brought me to tears. We settled in, and someone knocked on our door. A supervisor to Tina called Roselle. She wanted to transfer us to another room but it was too late, so we opted to do it the next day. Thankfully, this Roselle and her staff (Beth, the desk officer at the time) went above and beyond. They seem to have upgraded our room, and gave us really good service after that. Unfortunately, they could not return the two nights me and my husband spent in discomfort.

Nhà mình chỉ ở nửa ngày để hôm sau bay sớm. Khách sạn có chuẩn bị đồ ăn sáng rata ngon, tuy nhiên lễ tân có báo sẽ có xe miễn phí đưa khách ra sân bay. Hẹn mình 5h sáng vậy mà khua lũ trẻ dậy xong chuẩn bị hết, ra cửa đợi đến 5h10 sợ muộn chuyến bay (6h20 mình bay) nên may mắn làm sao vẫy được 2 xe tuk tuk. Mình để khách sạn 3 sao thôi nhé, nay mình mà bị lỡ chuyến bay thì không biết thế nào vì mình còn bay 1 chuyến dài từ MNL về HAN vào buổi tối nữa.

我们在巴拉望岛的三天两夜之旅玩得很开心。我推荐这家庞塞德莱昂度假村，员工非常友好亲切，食物美味，地方也很棒。我们非常喜欢这里的风景和保存完好的古树。如果我们的朋友很快要去巴拉望岛，我们会推荐他们住在这里。无神论

巴拉望之旅真是太棒了！我们非常感谢庞塞·德莱昂酒店从机场到我们入住期间的周到接待。非常感谢你们的客户服务，这里太棒了！我们非常喜欢这里的景色和保存完好的古老相思树。他们提供的食物非常美味，我们非常享受这三天两夜的住宿。酒店员工热情好客，我们感觉受到了周到的照顾。如果我们的朋友很快要来巴拉望，我们会推荐这里。:) 祝你们生意兴隆！

这里就像家外之家。这里温馨舒适，亲近自然。我喜欢这里的宗教场所、教堂、古老的金合欢树，以及随处可见的精美物品！所有工作人员都非常友好热情。我们入住的时间非常有限，但他们让我们感受到了最优质的客户关怀和服务。由于我们很早就要去爱妮岛，没来得及吃早餐，所以他们早在凌晨3:30就准备好并打包了我们的培根。此外，由于第二天要赶早班飞机，所以需要提前退房，所以他们前一天晚上就为我们准备好了咖啡、小吃、免费茶水和电热水壶。真希望我们能住得更久一些！我们住得很愉快😊

Room is big and clean. They clean it everyday carefully. Staff is friendly and helpful. Breakfast is good with many tasty dishes. I did feel like home when I stayed there.

Though the amenities were not that great, the staff and the food was really great. One of the best place to stay for family travels

No water supply in the resort they will provide basin and pail of water for every room. Wifi is really weak inside my room. Windows can be open easily and no security due to that(I tried to locked many times, it seems somebody is opening it). I hope they will improve on that areas. The good things about Ponce De Leon they have a delicious breakfast, views of the resort is cool, I love the pianist in someway the music gave me peace while listening to him. I really wanted to give a neutral rating but I only have two choices. For now, will give a sad face rating.

My parents enjoyed their stay here. Staffs were accommodating and the place itself is very relaxing and near from the airport.

Staff are accomodating and kind. Love the place

We had a short stay due to an early flight and because of that we would have missed the complimentary breakfast. But the receptionist arranged a meal with sandwich and fruits so we can have something to eat before we leave the resort. She also arranged the shuttle to serve us early instead of the normal start time. We loved the service and the room is spacious. The garden is also a nice place if you want instagram worthy photos.

这个地方很漂亮，度假村的员工也非常热情友好。度假村提供免费机场接送服务，他们还会在你航班起飞前打电话/发短信询问你的航班安排。强烈推荐这家度假村。谢谢☺️❤️

The family really liked the food, the ambience, the spacious room, friendly staff. The overall stay was really, really good. 10/10 would recommend.

Bed not good, I don't like the area, picture very nice, but actual area not good for me...

I love the place and I love their food too. What disappointed me though was the internet connection. I cannot work at all inside the room. I had to go near the reception area to work. the music inside the restaurant was a bit loud so it's an effort to get the staff's attention. overall, it was really good.

Nice resort in Puerto Princesa.

Drainage not so good in the bathroom. Difficult to operate the TV. Music was loud in the restaurant so had to approach the people in the counter to get their attention but the food was great. Would be nice if they put label on the buffet breakfast. Overall, I love the place.