Dirty

Upon searching our room to leave, we found a sex toy under the bed (clearly not mine). Cold coffee in the lobby and would not refund breakfast that was not used.

Overall the rooms and services are not in good conditions as compared to other four point Sheratons that I’ve visited before

Location

Close to a music venue.

I liked it

Dirty Bathroom and Shower but after speaking with Adis at the front desk and letting him know, he apologized and was super nice about the housekeeping issue. He even made it right by giving us two free drink vouchers for the hotel bar!

It was close to the hospital where my husband was.

Everything is great

It was very noise all night!

It smells like a dinner. There is no vent for the dinner downstairs. The 2 ladies who work in the restaurant in the lobby are so rude and inappropriate.

A few areas in the room showed some wear and tear but it was clean.

Small problem at check-in as room not ready but quickly resolved

Our room was in semi-run down condition and our towels were dirty. The pool was cold and the floor was dirty, I did not feel comfortable walking barefoot. It was loud in the room and there were few walkable amenities. The staff was bare minimum friendly and not overly helpful except for the very nice person who checked us out at the end of the stay, he was lovely. We were staying here for an event but probably would not stay again.

The lady who checked us in was awesome!!

Upon checking into my room I this hotel seemed to be an updated hotel but once I got off the elevator I realized I was wrong. The wallpaper seemed to be peeling at the seams and the carpet was dirty. The next morning in the shower not only was there long black hair in the shower- I am blond- but there was also a half used bar of soap. I was woke up several times during the night to doors slamming.

Comfortable stay.

Really liked the hotel

The pool area was never cleaned or walked through while we were there. I had to ask for towels for the pool area every day and there was food on the floor by the hot tub from Friday to Sunday and an Overflowing garbage can that no one cleaned up until I asked. The rooms on the surface appeared nice but under the bed was full of dirt and left over pop cans and water bottles. The staff was wonderful and friendly and helpful. Things were just neglected

Nice hotel.