Check in process was cumbersome. We checked in too late to provide an adequate description of the property. It was definitely more out of the way than we had thought.

Service at restaurant was slow. Food was just ok. Paid for top notch and got mediocre. Really felt the food was overpriced. The amenities were good and the staff friendly but restaurant was a huge disappointment. We would recommend if you have extra money, but seems like they have some room for improvement to be top notch.

The pool!! Beautiful!!

We asked to cancel multiple times due to the wildfires since I have severe asthma. We also requested a refund. Expedia said they sent the request and were following up. Sun Mountain Lodge said they didn’t get it. Expedia never followed up with me. Sun Mountain Lodge refused a refund.

Very gorgeous views. Unfortunately didnt get a chance to use the spa as we had a busy trip but looked amazing.

This hotel did not live up to its potential. The setting and views are incredible, but the hotel is a bit run-down. The carpet in our room was stained and dirty. There were no blankets available. The tea pitcher did not work. The beds were just average. The restaurants were good with excellent service. Overall, we enjoyed our stay, mostly due to the setting, but this hotel needs updating.

We enjoyed our one night here but the lodge room was not to our liking. It was in need of a refresh and the couch/hideabed cover was in need of replacement or to just go away. We were fit to be able to move to a room (115) in one of the out buildings which had a nice deck although a queen bed. This room was much more spacious but the chairs were worn and tattered and the metal light fixture over the table was too low due to poor placement and was a safety hazard for tall people. Overall, the buildings are worn, the decking and wooden walkways worn and what used to be rustic are now worn out. We have been going here through the years since the 1999s and although it still has charm and is well located for gorgeous views it is in need of some additional investment to bring it up to a better standard.

Great weekend get away for a relaxing time.

Wonderful resort near Winthrop!

View from our room was the parking lot even though we booked a “valley view”. Food was average and way too fancy. Room was comfy but no tv. Spa was totally booked.😖

Very remote mountain top conference center. Clean nice staff. Views beautiful. Food was ok but a little pricey. Only ate once in the 2 night stay.

No stress

The reception staff was very friendly as were the servers in the restaurant and bar. However, for the most part, our stay was very average to poor from that point on. Problems: Fridge was not plugged in, ice machine was very dirty, the breakfast, which in past had been amazing, was not great. Lastly, the last time we stayed, between 4 and 5 years ago, we communicated that the furniture was not comfortable and were informed that it was being addressed. It hasn't. Since the air quality was poor we stayed inside wanting to relax and read but were terribly uncomfortable. Additionally, the bed could use a refresh as well. My wife did like the pillows though.

No tv, so was nice and relaxing

Many things to do. Staff very helpful. We ate dinner at the restaurant and it was excellent. Very relaxing place to enjoy

Front desk personnel were less than friendly. We arrived about an hour before the official check in time of 4. Not at all surprised that a room wasn’t ready, but staff didn’t offer to store our luggage, just said we were ‘welcome to hang out’, and they would text when room was ready. When I returned (at 4:30), after never receiving any text message, I was asked again to produce id and credit card and when I mentioned that I had already done so the clerk said, she didn’t care and that she wasn’t giving a key to anyone without going thru the whole process…again. Staff in the bar were lovely.

Wonderful location and resort. Rooms and facilities are great. Pool area really nice for relaxing in the afternoon - amazing views. Did the horse riding (Kathleen is excellent), kayaking and some pickleball. Overall a great stay. Gave 4 stars instead of 5 because of the food options - for the standard of the resort, the food is disappointing. Overpriced and not that great.

Beautiful views of the valley and the Cascades. Property is well maintained and staff is great!

The furniture felt old and there were lots of spiders in our room. The bed was not very comfortable. The hot tub and pool were full of bees. The staff was super friendly, but this property seemed a bit tired for a “resort”. The view is beautiful and I enjoyed petting the horses. C+

The location is great, but the service was only decent — we expected more given the price.