Everything good Could recommend to others

The service is excellent!

On our way to airport, my husband found that he left his bag at the hotel lobby. It was very important for him. The hotel did their best to arrange a taxi to deliver the bag to JFK international airport for us. That really saved our life. We highly appreciate the hotel’s efforts and warm services. Thank you so much!

希望浴室的排水能改善！

Hotel is new, and great location.

Beautiful room. Nice view of Bryant Park. Super friendly staff at the desk and in the Terrace bar. Good, but noisy, Italian restaurant attached. Great location if you're coming in to Grand Central station.

Travelled with teen aged daughter on our first trip to NY for a cruise. Hotel room was clean and bathroom was lovely. It was cosy with a view of park. We enjoyed drinks on deck 6 roof top deck. I will come back for sure. Loved the calmness of Bryant Park vs the chaos of Time Square.

Beautiful views

First things first, the views were beautifu absolutely stunning. My room didn’t have much of a view, but it did have a little balcony setup that was super cute. The hotel itself was very clean, and I especially loved the bathroomit was perfect for doing my makeup. The staff overall were kind, especially the doormen who were always so nice. The concierge was decent, and the rooftop was a highlight of my stay I really enjoyed spending time up there. That said, I do have to mention my one major concern: safety. The keypad on my door broke, and the way it was handled left me uneasy. Instead of treating it as a serious issue, the staff seemed to just shrug it off. That was unsettling, because it made me feel like anyone could’ve easily accessed my room. I’m not sure if it was ever fixed, but the lack of urgency and concern was disappointing. Because of that, I can’t give this stay five stars—no matter how beautiful the views or how nice the staff were. Safety is a top priority, and it’s hard to call something a five-star experience when that part is overlooked. If not for that, my stay would have been perfect.

Excelente en todos los aspectos. Confort, buena comida , buena ubicación, cerca de algunos sitios de interés a pocos minutos a pie.

Great

loved the room and patio

Great / the towels have a strange smell kinda like charcoal unsure if it's the disinfectant. Do you offer another bath soap? I think I'm allergic to it. Otherwise, fantastic.

Only flaw: no silverware came with my room service.

My favorite place to stay in NYC since I discovered it. By beautiful Bryant park, amazing rooms, facilities. Very nice staff!!!

This hotel is in a great location with many sites within walking distance. David checked us in and was very welcoming and gave ideas on what to do during our stay. We were disappointed with the room because we requested highest floor available and/or nice view as we were there celebrating our anniversary. We were on 10th floor, which was higher but not high enough to see over the buildings right outside each window. Rooms were cleaned and restocked daily. Housekeeping did a good job, other than knocking over one of our travel bags with items in it and leaving it upside down on the floor the first day. After that things were left in good order. David was the same one who checked us out and informed us that they could order a cab for flat fee to the airport. Very helpful in getting our bags held for us. When we came back there was a different gentleman that ordered the cab. All was good until we got to the airport and the fee was $115 vs the $85 flat fee we were under the impression we would get. Not necessarily the fault of the hotel, but good for others to be vigilant about in traveling to and from. Overall, we loved the location and the staff.

Comfortable room

Great Hotel. Wonderful Staff.

Hotel room was nice, spacious with big bathroom space as well, bed was comfortable with good quality linens. Every staff was polite and helpful. The hotel is walking distance to many point of interests including restaurants and coffee shops. Would stay here again.

I have stayed at the Park Terrace for many years when I come to NYC for the US Open. The location cannot be beat--still true.I have never thought about staying somewhere else--but after this visit, I will. The cost is getting really high. I used to consider it a tremendous value, I no longer do.This visit, the staff was WAY less friendly and helpful than in years past. Specifically, one of the days, my room was not cleaned. When I called the desk I was told I must have left the Do Not Disturb sign on my door. When I explained I had not--because I had not--I was told I must have because that is the only reason it would not be cleaned. I assured her again, I had not left it on. She said she would speak to her manager and I would hear something back. I never did. I always appreciate having a room with a couch. It is nice to have somewhere to sit that is not a bed, but the couch was worn and could use a refresh.I want to love this hotel because it has served me so well for so many years, but this most recent visit simply wasn't the same and I will explore other options for next year's trip.