This hotel really provides an exceptional (the highest level) service and hospitality. Upon checking in, I was informed that one of my luggage's tires had broken during the expedition service's delivery to the hotel. The hotel staff, Miss Hidai in particular, really helped me, starting from contacting the expedition, addressing my concerns and requests, and including contacting the next hotel for special handling of my luggage later. The teamwork of the hotel staff was also perfect; They coordinated well with my requests and concerns. It's really beyond my expectation. Continue to keep up the best!